the Crystal Clear™
Product details
Web ID: 7058624Ratings & Reviews
28 customer images
Cord too short.
i just bought my THIRD Crystal Clear Kettle. Obviously I like them. However the new one arrived yesterday with an extremely short cord. After reading the Breville Crystal Clear enclosed booket I discovered that now Breville considers the previously regular length cord to be a Hazard waiting to happen. My kitchen cupboards HANG over my counter top. The previously length cord was good because I could move the kettle away from underneath the cupboards. However now it boils the water directly under the cupboards. Not a good idea as steam will eventually cause quite a problem for me relating to the kitchen cupboards. No...there is nowhere in the kitchen that this kettle can be plugged into away from the cupboards.
Customer review from breville.com
Response from breville.com
Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulty you’ve had with the new Crystal Clear Kettle’s shorter cord. We understand how frustrating it can be when a design change impacts how you’ve comfortably used a product for years. Our team recently adjusted the cord length to meet updated safety guidelines and reduce risks associated with longer cords, but we recognize this change can create challenges in some kitchen setups. Your feedback about how this affects placement under cabinets is very valuable, and we’ll be sure to share it with our product development team.
Great kettle - poor lid design - gets stuck
I loved the style of the kettle - the glass is elegant and it's nice to be able to see how much water is in the kettle. However, the lid design is poor as it is held by two plastic pins that are rather flimsy - on ours, the pins failed and the lid became stuck and it won't open unless pried open manually. Breville should address this critical design flaw in an otherwise classy kettle. As is, I would not recommend.
Customer review from breville.com
Response from breville.com
We are truly sorry for your experience. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
Not even remotely as well constructed as my 10 year old kettle
I received this kettle today. I bought it for my office kitchen as I’ve had the same model at home for about 10 years. A couple of things I notice right off the bat is that it feels lighter and not as well made as my trusty kettle bought a decade ago. The on-off switch feels flimsier, and there’s a gap between the bottom of the handle/switch cover that isn’t there on my older kettle. The kettle no longer has the rubberized base like the old one, just some hard plastic pieces that slide around on the countertop vs the older kettle staying put and having a nice dampened reassuring sound and feel when you place it down. The new kettle also shakes on the base as the water inside the kettle comes to a rolling boil, whereas the older kettle is solid and immovable. All in all this kettle feels like a cheap knock-off compared with the original kettle that I bought a decade earlier. It’s just not the same quality at all. I am frankly very disappointed and would never purchase this model again.
Customer review from breville.com
Response from breville.com
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Great Kettle
I’ve had this kettle for about 10 years now and never a single issue with it. Maybe I got lucky but it’s been fine for me and I’m an avid tea drinker (originally from England) so it gets plenty of use most days.
Recommends this product
Customer review from breville.com
Good in the beginning
After 14 months my kettle just stopped turning on.
Customer review from breville.com
Response from breville.com
We are truly sorry for the inconvenience. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
Great kettle
I’ve had one for 4 years. I use it every day and it has never let me down. I love to see the water boiling!
Recommends this product
Customer review from breville.com
Used twice & now stopped working, one week old
Hi, I bought my crystal clear kettle last week. Used it twice and now it's not working. I turn on the boil button but it no longer lights up, does nothing. It just stopped mid-heating today, have more than min water level in it. Please advise
Customer review from breville.com
Response from breville.com
We are truly sorry for the inconvenience. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
My favorite kettle until its lid wouldn't open.
The lid doesn’t open anymore when the button on the handle is pressed. The lid hinges on 2 plastic posts that taper to 3mm at the spot they are attached to the kettle. That spot looks weak, and that’s where one of the posts snapped. It appears other reviewers had this problem with the lid becoming stuck closed. It’s a shame because I liked this kettle. It looks as good as pricier models, but without extra features I don’t need.
Customer review from breville.com
Response from breville.com
We are truly sorry for the inconvenience. We've sent a separate email to you and hope you will give us the opportunity to correct the situation.