Men's Eco-Drive Signature Perpetual Calendar Chronograph Stainless Steel Bracelet Watch 43mm BL5440-58E
Product details
Web ID: 676998Great watch let down by awful bracelet
I had the three-hand version of this watch about six years ago. The bracelet on it was terrific, essentially the same design as this one. Fast forward to today, and apparently Citizen has cut corners on the bracelet. It still uses tiny screw pins, which should be dead simple to remove and re-insert, but they're not. The pins are apparently treated with Loctite or some other substance prior to installation, making them very difficult to remove. In the case of two pins, one wouldn't come out at all and the head rounded off, and the other wound up stripped because of the effort required to remove it. I'm very happy I paid a fraction of the original price of this watch, otherwise I'd be very bummed about the now-ruined bracelet. I'm hoping Citizen will play ball with me on replacing it under warranty. If you're planning on buying this watch, plan on swapping out the band.
Response from Brand Customer Support
Hello, In order to address your concerns, your watch must first be physically evaluated by our technicians. Inspection is free and you will be contacted with a quote for repair, if applicable.
Work covered under warranty will flow through without an estimate and is usually completed within 12 to 14 business days (not including transit time) after receipt. However, warranty repair cannot be determined via email or phone until the watch is evaluated.
For service in the United States, please send your timepiece into our California service center for evaluation at the following address; outside of the United States, visit http://www.citizenwatch-global.com/network/index.html.
COA, Attn: CS Dept
1000 West 190th St
Dept. R
Torrance, CA 90502-1040
We suggest you ship your watch insured, but do not send it in the original gift case, as all packaging materials is discarded upon receipt. Please include your name, address, phone number, email address and the reason it is being sent in. You may also include a copy of the sales receipt or the warranty slip. (If you do not have these items, we are able to determine the watch's manufacture date by its serial number.)
For additional information on how to send your timepiece in for repair, please visit https://www.citizenwatch.com/us/en/repairs-services.html
We appreciate the opportunity to respond to your inquiry and hope this is useful.
Great everyday watch
This is my second Citizen Eco-Drive perpetual calendar watch. The first one's band finally broke and couldn't be repaired after 12 years of daily wear, but the watch mechanism still works perfectly. I love that I can set the date once and never have to mess with it again. The dial has a unique radiant pattern texture that reflects light beautifully. This model is solid, dresses up or down, looks like a more expensive watch, and keeps perfect time. It's a great watch for any occasion.
Amazing, classic and incredibly beauitful piece!
I bought this for my Husband as a wedding gift. It is beautiful! He can wear it dressed up as well as with a more casual look. The design crosses all occasions! The quality is outstanding and it really looks impressive. Highly recommend this purchase!