CLOSEOUT! Xpressions 28" Expandable Hardside Spinner Suitcase, Created for Macy's
Product details
Web ID: 4822920Poor craftsmanship
Three trips in and the seam has come apart. I attempted to have repaired only to find out I’m responsible for shipping
Response from AmericanTourister
We're sorry to hear you're having trouble with your bag. Please contact us at help@americantourister.com so we can help you resolve this issue.
I’d give zero stars if it was possible.
1 flight, not vacation, but one 4 hour flight and this bag is scratched up so bad the green color has already worn off. After a single flight this bag looks so beat up. If you’re after longevity - buy another brand.
Response from AmericanTourister
We're sorry to hear you experienced problems with the scratching. This bag is made from textured ABS plastic and carries a ten-year warranty. Please contact us for further assistance at help@americantourister.com
Don’t buy it
It may seen durable and strong but it isn’t. It broke after the first trip.
Response from AmericanTourister
We're sorry to hear you're experiencing quality issues. Please contact us at help@americantourister.com for further assistance in correcting this issue.
DONT BUY IT!!
Looks nice, holds up fairly well, if you don’t travel via air, but that’s about it. After first usage, one of the “tags” you use to zip the luggage close/open fell off. The second one fell off after the second time it was used. Not to mention all the scratches. THIS DOES NOT HOLD UP WELL IF TO BE USED IN AIRPORTS. And now it is a pain in the neck to deal with warranty because “it did not arrive damaged”. What is the point of having a piece of luggage that you can’t zip open or close? And then having a warranty that does not recognize their product is faulty because it arrived in “good/working condition”. This is BAD branding for Macy’s. Very bad. DO NOT waste your money on this product. So very frustrating.
Response from AmericanTourister
So sorry to hear you're experiencing issues with this product. The warranty is good for ten years. Please contact help@americantourister.com for further assistance.
Doesn't hold much
I got this because I figured it was a good brand, and the color would stand out. The problem I have is- the suitcase itself is so shallow, it doesn't hold much. I should have stuck to the canvas ones that expand more.
Poor stitching
I picked up this item last night and started loading items inside. The stitching on the side started to become undone. I didn't even use the expansion zipper. I moved all the items back to the old suitcase. What a waste of time and effort. I'll return this ASAP.
Would have gotten 5 stars if it had a bottom hold
Seriously, who makes a suitcase without a bottom hand hold? I might have expected that from a cheap brand, but coming from American tourister I feel ripped off. I was only going to leave 4 stars, but the more I thought about it, the more I decided that when you pay this much for something and it is lacking, the less stars you deserve. So, 3 stars for you American Tourister! Aside from the obvious oversight that should have been there and wasn't, I loved the bag. I wanted to wait till I flew with it to leave a review. I've had pricey suitcases that didn't last one flight, so I don't want to talk until I know. It is a good bag, the bright color makes it easily identifiable (I chose the Macy's exclusive orange) and the wheels worked perfectly after my final flight. I would have liked to have seen a zipper barrier on both sides because if I open the wrong side things fall out. So yeah, would have gotten 4 stars anyway. Aside from the lack of hand hold on the bottom and things falling out when I open the bag wrong, I love it. The hand hold thing would prevent me from purchasing gain, though. Cannot recommend for that reason.
bight green color sure stands out!
Traveled from Boston to San Jose three times suce May with this checked bag. Very durable so far.