A versatile trail shoe that does it all, this Columbia men's sneaker is ready to tackle any terrain. They're durable and supportive, with an engineered underfoot system that delivers superior comfort, stability, and rebound. The traction rubber sole keeps you sure-footed on the move.
I purchased a pair of sneakers through Macy’s website. On 12/24, I received an email confirming that the package had been delivered, but I never received it. I spent about 30 minutes searching for the package and checking with my neighbors, with no luck.
I then contacted Macy’s customer service and spent another 15–20 minutes explaining the situation to the agent. I was told that a replacement would be shipped and that I would receive a confirmation email within 48 hours. A full week passed, and I never received any follow-up from Macy’s.
When I reached out to customer service again, I was told to wait until 1/02 because the package was “expected” to arrive then—even though my order still shows as delivered on 12/24. The agent was very dismissive and showed little concern.
I rarely write reviews, but this experience was frustrating and disappointing, and it left me very upset.
TERRIBLE SERVICE
I purchased a pair of sneakers through Macy’s website. On 12/24, I received an email confirming that the package had been delivered, but I never received it. I spent about 30 minutes searching for the package and checking with my neighbors, with no luck. I then contacted Macy’s customer service and spent another 15–20 minutes explaining the situation to the agent. I was told that a replacement would be shipped and that I would receive a confirmation email within 48 hours. A full week passed, and I never received any follow-up from Macy’s. When I reached out to customer service again, I was told to wait until 1/02 because the package was “expected” to arrive then—even though my order still shows as delivered on 12/24. The agent was very dismissive and showed little concern. I rarely write reviews, but this experience was frustrating and disappointing, and it left me very upset.