Compass Locket 18" Necklace in Sterling Silver
Product details
Web ID: 2484075poor closure
won’t close They sent me a replacement and the replacement won’t close anybody have any suggestions
Response from Macy's
Dear Valued Customer, Thank you for your interest in the Compass Locket Necklace . We understand your item arrived broken and you are not satisfied with your selection. Please contact Macy’s Customer Service, 1-800-BUY-MACY, (1-800-289-6229) and we will work with you to return this item, or you can visit your local Macy's to exchange it for a new one. We appreciate you giving us a chance to make this right. Sincerely, Macy’s Customer Service
Irregular
This locket will not close
Response from Macy's
ear Valued Customer, Thank you for your interest in the Compass Locket Necklace. We understand you are not satisfied with your selection. If you are still within the time frame of the return policy, we will work with you for the return of this item, or you can visit your local Macy's to exchange for a new piece or something that better suits your needs. We want you to be satisfied with your purchase. Sincerely, Macy’s Customer Service
Not great quality
I was very disappointed. This looks like such a beautiful necklace. But when I opened the box the extremely thin chain was knotted and even worse, the locket won't close completely. Since it's a gift I'll return it.
Response from Macy's
Dear Valued Customer, Thank you for your valuable feedback. We understand the Compass Locket Necklace didn't work for you. We apologize for any inconvenience you may have experienced. We will pass this note along to our development team. Sincerely, Macy’s Customer Service
Broken before giving it as a gift!
Short and to the point! I opened the locket before wrapping it for my granddaughters Christmas, it opened but now it won't close and stay closed! Cheap!
I gave this as a gift - it is beautiful
This pretty locket went over well as a Christmas gift. It is very attractive and the right size and weight. If I had any concern ordering I was afraid the chain might be too long but it was just right. It is a fine chain with a spring clasp which are often a bit tricky to open. The locket itself opens easily. Room to hold a very small photo. Very pretty finish and inscription on the back. I would recommend this item. It came beautifully packaged.
Beautiful necklace
We purchased this necklace as a graduation gift for our daughter. She loved it. The compass motif was very pretty and the chain was the perfect length for her.
Great!
This is a beautiful locket. The engraving is well-done and the necklace is not heavy while wearing it. My only issue, which I have since solved, is that the chain was so tangled up that I had to spend quite a while fixing it. It was worth the effort!