We bought this on Friday to steam a bridesmaid dress for a Saturday wedding. Took it out of the box, filled the reservoir, and started the process. This steamer fired up, but water began dripping out of the reservoir area. Unbeknownst to us the steamer was dripping ON the dress. The material of the dress shows all stains including water. Completely stained this dress for the wedding. We managed to cover the water stains the best that we could through folding the pleats, but this was the saddest and most frustrating experience I can even explain.So disappointed and actually mad. Came very close to ruining an entire wedding weekend.