DCC-1170BKNAS 10-Cup Thermal Classic™ Coffeemaker
Product details
Web ID: 12281627Ratings & Reviews
5 customer images
3rd Time - not charming!
I bought the latest of 3 10 cup Cuisinart thermal coffee pots 6 months ago. They’ve been our favorite model over the years. This latest one started acting up 3 months ago. It turns off while brewing; it toggles between off and on and is difficult to turn on, requiring additional juggling to get it going to brew a pot. Also it signals coffee ready quite frequently when the control knob is anywhere near Brew. What’s a dedicated customer to do?
Customer review from cuisinart.com
Response from cuisinart.com
Hello- We are so sorry to hear about the trouble you’ve had with your coffee maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900407758. If you email us, please use the subject line ‘Cuisinart Review’. Cuisinart Consumer Care Team
I coulda been a (5) star, Ma!
This should have been a five-star coffee maker. The brand is excellent, with a strong warranty and great service. I love the carafe. I thought 10 cups would be enough, but once the teens started drinking coffee, it suddenly felt small. The lid tends to jam and gets tight after a while, and it’s awkward to find the right spot to screw it on. On my first unit, the main control knob failed—it became buggy, imprecise, and the machine would sometimes turn back on after finishing a batch. The worst design flaw is the fill area. They tucked it into the back corners: the left side holds a carbon filter (a nice touch), but the right side has the water level indicator. If you overfill past the line, you’ll be mopping up the overflow. Even worse, reaching that right-hand corner requires using your left hand—not great for us right-handers. That said, the machine does brew excellent coffee. It has a small-batch button for 1–4 cups, keeps coffee hot for a long time, includes a cleaning cycle, and allows preprogrammed brew times with easy-to-use buttons. Overall, it’s a solid machine and a good value for the price. I just hope the company continues to improve on its design flaws.
Recommends this product
Customer review from cuisinart.com
Delicious Coffee
It’s wonderful to have a hot cup of freshly brewed coffee waiting for me even if I wake up an hour after my programmed brew time!
Recommends this product
Customer review from cuisinart.com
Great but….
I would give this unit 5 stars as I like the fact it does not keep cooking the coffee as others do but unlike the last couple versions of this unit I have had I hate hate hate where you pour the water in. No good way not to have water go down the side of unit and other places…..ugh. And I just realized as a result of this the bottom is rusting out, so time to buy a new one and I have to really think about if I want another of these….
Customer review from cuisinart.com
Power Dial gets glitchy/broken on 2 dif machines
bought 3 years ago....after 13 months, the power switch/button/dial gets glitchy and wont stay "on" the brew setting...they replaced under warranty...now 2 years later the EXACT issue again with the power button....so im buying a new one from a different company now...otherwise I loved the machine but if I cant get it to brew, its useless...bad engineering of the power dial
Customer review from cuisinart.com
Response from cuisinart.com
Hello- Thank you for taking the time to share your review with us about your Cuisinart. We have taken note of the information you shared about the unit as we are always looking to make products that exceed expectations. We always appreciate our consumers reaching out to us about ways we can improve.
Thermal coffee carafe very good
I like the fact that this is thermal and I do not need to worry about glass. However, the thermal carafe does not keep the coffee as hot for as long as I wish.
Customer review from cuisinart.com
Pretty but not functional
Nice appearance, easy programming, but design not tested! Carafe must be turned upside down to empty because of shape holding contents until inverted. That makes impossible to use the carafe to fill the tank. The lid of the tank, prevents carafe from being inverted right over small portal to fill tank. Nobody tested this! Lid of carafe has almost no way to grip and lift off of carafe when opening.
Customer review from cuisinart.com
Response from cuisinart.com
Hello- Thank you for taking the time to share your review with us about your Cuisinart. We have taken note of the information you shared about the unit as we are always looking to make products that exceed expectations. We always appreciate our consumers reaching out to us about ways we can improve.
Thermal Carafe is best
I will only use a coffee maker with a thermal carafe and this one is the best. I had to replace mine because I dropped the carafe and broke the handle and a replacement carafe was almost as much as a new coffee maker. The coffee stays warm all morning.
Recommends this product
Customer review from cuisinart.com