Cultured Freshwater Pearl (7mm) & Lab-Created White Sapphire Accent Ring in Sterling Silver
Product details
Web ID: 12704059Pearl fell out
Wore this ring probably 10 times over two years. When I was washing my hands last week the pearl fell out and went down the drain. It was only held on by a thin prong drilled into the middle of the pearl.
Response from The Macy's Team
Dear Valued Customer: Thank you for your feedback. Jewelry requires meticulous care to maintain its sparkle and integrity. Even with meticulous care, jewelry can experience wear and tears. We understand your jewelry needs repair. At Macy’s we work with a jeweler who can provide you with an estimate of the work that is required. Visit https://macys.myjewelryrepair.com or any Macys store closest to you to start the process. We appreciate you giving us a chance to make this right. Sincerely, Macy’s Customer Service
Poor craftsmanship
Wore for a couple days.. I'm ver disappointed and the pearl fell off
Response from The Macy's Team
Dear Valued Customer, Thank you for your valuable feedback about the Cultured Freshwater Pearl and Lab Created White Sapphire Accent Ring. We are always looking for ways to improve our assortment and we will pass this note along to our development team. Sincerely, Macy’s Customer Service