EC702 15 Bar Stainless Steel Espresso and Cappuccino Machine
Product details
Web ID: 46688684 reviews
Drip drip Done
So disappointed. My sister gave me back a birthday gift of a 702, saying she couldn’t get it to work. I’ve had several DeLonghi machines and speak highly of them. I got it home and set it up and wow… only a few drops. I cleaned it out in every way for a couple hours. Best result was some coffee but very little foam. I never thought I would get a dud - especially it being a better machine. Have you recalled these? How can I get it to work?
Customer review from De'Longhi
Response from De'Longhi
Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
You all sound like little b*****
I love my espresso machine. It has been amazing and I’ve experienced no issues. Perfect espresso every time.
Customer review from De'Longhi
Espresso machine with steam wand for milk
I was looking forward to my first latte from this machine. Unfortunately it was a disappointment. The steam wand does not froth the milk. Water reservoir is small. There is no choice for 1 shot or 2 so you have to stand and gauge for yourself instead of an automatic setting to choose. It looks good but underwhelming in execution. Contemplating returning it.
Customer review from De'Longhi
Response from De'Longhi
Hello, we are sorry to hear you are experiencing difficulty operating your Manual Espresso Machine. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect with you to discuss and resolve any issues relating to your experience. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website.Thank you.
Usable entry-level unit for a few years
Loved this machine when we got it. Great machine at the outset. Over time, i realize it has limitations (incapable of microfoam, steam takes too long, cup warmer isn't very warm, etc.), but it's a tenth of the price of many espresso units. At time of writing, ours is ~5 years old and now the steam valve is leaking. I watched YouTube videos and took the top off to investigate. Looks like there is no way to retighten the steam valve without replacing or disassembling the boiler. And there isn't an official Support Center within a reasonable drive. Unfortunate. I guess if you're shopping for your first machine and are tight on budget, as we were, this product makes sense and is OK, at least at first. Just be aware that it may only last a couple years and you might want an upgrade.
Customer review from De'Longhi
Response from De'Longhi
Hello, we are sorry to hear you had this experience with your Pump Espresso Machine, and to know you were not fully satisfied with the steam valve is dissapointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly associates who will be happy to speak with you about the unit. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. Thank you.
Excessive Dripping
I purchased the EC702 for Christmas 2021. It has functioned okay until recently. After making a cup of coffee, it continues to drip copiously up to another quarter of a cup of water while I'm waiting for the frother. As others have stated, the froth function isn't great.
Customer review from De'Longhi
Response from De'Longhi
Hi Marshal, we are sorry to learn about your experience with your Pump Espresso Machine, and to know your unit is leaking is disappointing.Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to troubleshoot your unit with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. Thank you.
MY first espresso machine
Until you're able to afford a more expensive model, this one is pretty legit. The only issue I have which seems to be at a point where Im not sure if I want to keep using it is - the discoloration of the plastic tubing that rests inside the water tank. The ends of the tubing have turned solid white while the rest of the tube looks like normal.
Recommends this product
Customer review from De'Longhi
Response from De'Longhi
Hello, Thank you for sharing your feedback on your unit with us. Thank you for being the best part of DeLonghi.
Good for the price
The coffee is vert good but the frotter us average.
Recommends this product
Customer review from De'Longhi
Good price for a decent espresso machine!
There are definitely better options if you are a avid espresso drinker, but if you want an espresso quick and that’s basically perfect every time, then this is the machine for you. I keep this on the end of my bar, and it doesn’t require much cleaning. A very solid machine!
Customer review from De'Longhi