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193 reviews
B
1 month ago from Pennsylvania
Information
We like it. We just would like more information on how to use it.
Recommends this product
Customer review from De'Longhi
Elisabeth
2 months ago from Texas
Disappointed
Worked well I For about a week, then ESE pods and pugs kept getting stuck and temp wasn’t hot anymore. Gave the machine away
Customer review from De'Longhi
Response from De'Longhi
De'Longhi Customer Service1 month ago
Dear Elisabeth, Thank you for sharing your feedback on the De’Longhi Dedica Espresso Machine (EC680M). We’re sorry to hear about the issues with ESE pods and temperature, and we appreciate you bringing this to our attention. To explore solutions and ensure the best experience, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. We’re here to help! Kind regards,
Coenraad
2 months ago from Arizona phoenix area
Disappointed
Very difficult to turn the filter basket onto the machine Milk only steams, no frosting. Coffee insert too tight, I need a small screwdriver to get it out. Turns off automatic for one or two cups is great.
Customer review from De'Longhi
Response from De'Longhi
De'Longhi Customer Service1 month ago
Dear Customer, Thank you for sharing your experience with the Dedica Espresso Machine (Product ID: EC680M). We understand how frustrating it can be to encounter difficulties with the filter basket assembly and milk frothing, and we truly appreciate your detailed feedback. Since the gasket in the portafilter assembly is new, we suggest rinsing hot water from the machine before brewing—this will soften the gasket and make assembly easier. Also, ensure the coffee dose in the filter basket is at least 3 mm full, which will improve the fit. For milk frothing, please use cold milk with at least 2% fat from the fridge. If using plant-based milks such as almond, froth may be minimal. If the issue occurred after multiple uses, cleaning may help—disassemble the carafe parts, soak them in hot water with mild soap for 20 minutes, then rinse and reassemble before trying again. If the issue persists, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. We’ll guide you through further troubleshooting. Remember, your machine comes with a 2-year industry-leading warranty when purchased from an authorized retailer, providing peace of mind and access to our North America-based customer service team. Kind regards,
bill
3 months agoShould have look at actual before purchase
There is no lock on the portafilter. Sometimes it fly out during brewing.
Helpful?
External reviewer
3 months agosuper for entry level
it's my first espresso machine, chose it because of compact and slick design, all seems great to far, plastic tool/spoon is ok, but as many reviews stated better have a proper metallic one
Recommends this product
Customer review from De'Longhi
Sara
4 months agoBroken after 20 months
Hi, It has been good until now that is not working. We purchased this in Dec 2023 and barely used it, maybe 3 times a month and now it is broken and doesn't work. Don't waste your money.
Helpful?
cjb
4 months ago from iron river, mi
Not Made to Last
Worked alright for less than a year. Now it constantly drips water when the machine is on, but when I try to get espresso it won’t work. The product is poorly made and not meant to last. I do not recommend it.
Customer review from De'Longhi
Response from De'Longhi
De'Longhi Customer Care4 months ago
Thank you for your feedback. We’re sorry that your Espresso Machine, ECP3630, stopped working, and we will gladly assist you. To address the issue, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support. Click to chat at the bottom right. We value you as our customer and look forward to resolving this matter promptly.
Not working popertly
Brewed very slowly the first day I used it, and then not at all. I've tried to call the service line of Delonghi and stay on the phone for nearly an hour until I had to hang up. Tried the chat feature but they are unable to help, requested a call back, I was very excited to get this machine this Christmas and I am very disappointed that I've been unable to used it. Hopefully I find a resolution and will then update my feedback.
Customer review from De'Longhi
Response from De'Longhi
Dear Vilma, Thank you for sharing your experience with the De’Longhi Dedica Espresso Machine (Product ID: EC680M). We are truly sorry to hear that your machine brewed very slowly on the first day and then stopped brewing altogether. We completely understand how disappointing this must be—especially when you were excited to enjoy your new espresso machine for the holidays. We also apologize for the difficulty you encountered when trying to reach us by phone and chat. Your time and satisfaction are very important to us. We regret that your review did not include an email address, as this would allow us to contact you directly and provide a prompt resolution. We want to make sure you receive the assistance you need as quickly as possible. In many cases, slow or no extraction is related to using coffee that is ground too fine or tamped too firmly. Please try using a coarser grind—similar to table salt—and avoid applying excessive tamping pressure. For visual guidance, please copy and paste the following link and refer to the 2:21 mark: https://www.youtube.com/watch?v=Q_8D5n2bLuw To help us further diagnose the issue, we kindly ask you to: Record a short video while performing the steps shown in the tutorial. Contact us so you can share the video, allowing us to evaluate the latest status and guide you accurately. Once we receive the video, we will be better equipped to walk you through the necessary troubleshooting steps or process any applicable warranty claims for repair or replacement. To address the issue, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. You may also reach us by phone or email through the contact options listed here: https://www.delonghi.com/en-us/contact-us Please don't hesitate to reach out if you have any further questions or need assistance—we are here to help and want to ensure you can enjoy your espresso machine as intended. Kind regards,