Don’t buy
Buttons on top crapped out and started jamming and milk frother stop frothing milk and only warmed it. Tried to contact to get a replacement but never heard back
Customer review from Nespresso New Zealand
Response from Nespresso New Zealand
We apologise for the inconvenience caused by the issue you are experiencing with your machine. To address this, we kindly request that you contact our customer support team once more via the toll-free number 0800 234 579. They are dedicated to assisting you further with machine troubleshooting and will be more than happy to provide the necessary guidance. Additionally, our team are also equipped to conduct a video chat with you to observe the issue and offer assistance in real time.
Super hot drinks just the way I like it.
My daughter gave us this machine las Christmas. And we love it
Customer review from Nespresso Canada
Response from Nespresso Canada
Congratulations on your new Lattissima One machine, Mariah! We're thrilled to learn your satisfaction with this new addition to your routine, and how it delivers delicious recipes tailored to your taste. Cheers to many more of these lovely coffee moments ahead at home! ☕
Replacement parts
Love this machine.However not enough info for replacement parts
Customer review from Nespresso Australia
Response from Nespresso Australia
Thank you for your feedback! We're thrilled to know you're loving the machine. If you have any specific questions about spare parts, please don't hesitate to reach out via our toll-free number 1800 623 033— we're here to assist you! ☕🤎
To much maintenance needed
Drip tray is very shallow and not removable, making cleaning awkward. The milk steamer has a lot of parts that have to be removed, taken apart, cleaned, dried, and reassembled after each use.
Customer review from Nespresso Canada
Response from Nespresso Canada
Thank you for sharing your impressions with us. Be sure we appreciate your comments about the Lattissima One's design, as it’s helpful for us to improve our products and customer experience. We’ll gladly consider your feedback for further review. Rest assured that if you need any assistance with your device, we're pleased to provide support via our toll-free number, 1.855.325.5781. Our machine specialists will be delighted to speak with you!
Average machine
Never worked properly, doesn’t froth well with alternate milks, lights flash from one button to the other then shuts off and the power switch needs to be turned off and on for it to work again also after every coffee you need to clean the milk frother thoroughly or it won’t work
Customer review from Nespresso Australia
Response from Nespresso Australia
We apologise for the issues you've experienced with your Lattissima One machine. Your satisfaction is important to us, and we appreciate your feedback. We understand that frothing performance may vary with alternate milks due to differences in composition. Your feedback regarding this matter will be taken into consideration for future improvements. We also acknowledge that cleaning the milk frother thoroughly after each use can be inconvenient. We appreciate your understanding and will continue to explore ways to enhance the user experience. The behavior you described with the lights flashing and the machine shutting off is not typical. To address this issue, we recommend reaching out to our customer support team at our toll-free number 1800 623 033. They will be happy to assist you in resolving this matter. Thank you for your feedback, and we remain committed to providing you with a positive coffee experience. ☕
The perfect small machine
We have had this machine for over 8 years, and it’s been perfect. Easy to clean and look after. Easy to use. We love it
Recommends this product
Customer review from Nespresso New Zealand
Feel like I've wasted my money
After reading the brief instructions, I am still in the dark on how to make coffee they way I want or like. For example, I wouldn't mind something like the picture above but I have no clue how to do that. I wish I hadn't bothered, as the expense is not worth the little extra of it frothing your milk. Wish I'd stuck to the basic one.
Customer review from Nespresso New Zealand
Response from Nespresso New Zealand
We appreciate your feedback and apologize for any confusion you may have experienced with preparing coffee to your desired taste. We understand that it can be frustrating when you're unable to achieve the specific results you're looking for. To assist you in mastering the art of coffee preparation, we recommend reaching out to our customer service team. They are well-equipped to provide guidance and answer any questions you may have. You can contact them at 0800 234 579 and they will be more than happy to assist you. Additionally, we invite you to visit one of our boutiques, where our knowledgeable staff can provide hands-on demonstrations and personalized guidance to help you achieve the coffee recipes you desire. They can walk you through the steps and offer tips and tricks to enhance your coffee experience.
Great, but ….
Really enjoy my machine. One question, if you use the devices milk cleaning process why do you still have to put the milk processing parts in the dishwasher?
Customer review from Nespresso Canada
Response from Nespresso Canada
We’re delighted to hear you’re enjoying your Lattissima One! The milk solution cleaning process is designed to rinse and remove milk residue from the internal components for daily maintenance. However, for optimal hygiene and long-lasting performance, the milk system parts should still be thoroughly cleaned in the dishwasher or by hand after use. This ensures every cup remains as fresh and delicious as the first. If you need any support, be sure to reach out to our machine specialists at 1.855.325.5781 or via our Virtual Assistant, available 24/7: https://nespres.so/a/KmbV8X. Here’s to many more exceptional coffee experiences!