Diamond Link Bracelet (1 ct. t.w.) in Sterling Silver
Product details
Web ID: 6938539Clasp broken
One side of the clasp completely fell off. I can’t do much with it now. So many people have this issue but macys won’t do anything to fix it. I’m disappointed
Response from The Macy's Team
Dear Valued Customer: Thank you for your interest in the Diamond Link Bracelet. We understand your jewelry needs a repair. At Macy’s we work with a jeweler who can provide you an estimate for the work that is required. Visit https://macys.myjewelryrepair.com to start the process. We appreciate you giving us a chance to make this right. Sincerely, Macy’s Customer Service
Bracelet
Bought this bracelet for my wife, she was in love with it.. The same issue with the lock in clasp it kept getting loose so we returned it about 3 times, long story short went to vegas and while me and wife were walking through the casino it must of fell off her wrist due to the clasp not being secure, we noticed it off her wrist when we sat down to eat, We never found the bracelet.
Response from The Macy's Team
Dear Valued Customer, Thank you for your valuable feedback. We understand the product didn't work for you. We apologize for any inconvenience you may have experienced. We will pass this note along to our development team. Sincerely, Macy’s Customer Service
If you buy, get a security chain/clasp added!
I loved this bracelet so much. I had so many compliments on it. Downfall was the clasp. I’m good at taking care of jewelry so I never needed insurance. I lost this one because of the clasp being poorly made and now it’s gone…
Response from The Macy's Team
Dear Valued Customer, Thank you for your valuable feedback about the Diamond Link Bracelet. We are always looking for ways to improve our assortment and we will pass this note along to our development team. Sincerely, Macy’s Customer Service
Not as shiny as I thought it would be
Really nice bracelet and fits like a glove. I just got this today but I am going to return this item because bracelet shines a lot more than the diamonds alone. I know that it's only a 1ct spread in this bracelet with an clarity of I3, but it's just not working for me. Definitely over priced no matter how you look at this one. The clasp is good not sure why ppl said it fell off first day!
Recommends this product
Clasp does not work
Since the first day I bought it the clasp has not worked. It has fallen off my arm several times. I stopped for a wearing because of that. I opened the door to my car and it slipped off my wrist into the street I wasn't very happy and it was not the first time that happened
Response from The Macy's Team
Dear Valued Customer: Thank you for your interest in the Diamond Link Bracelet. We understand your bracelet needs a repair. At Macy’s we work with a jeweler who can provide you an estimate for the work that is required. Visit https://macys.myjewelryrepair.com to start the process. We appreciate you giving us a chance to make this right. Sincerely, Macy’s Customer Service
No sparkle
I was highly disappointed that with one carat of diamonds there was very little sparkle. The sterling silver back side was shinier than the diamond side. I wanted to return it as it was not worth the money, but the tag came off. Having given my wedding rings to my daughter when my husband died, I missed them and was looking to buy some sparkle. Taught me not to order diamond jewelry online.
Slipped off my wrist
Two stars because the sparkle was lovely but then I noticed my co-worker looking down at the floor. There goes the bracelet just slipped off and did not hear it. Luckily I noticed! The clasp must have gotten loose and didn’t realize maybe my jacket was tugging on it...?
Response from The Macy's Team
Dear Valued Customer: Thank you for your recent feedback on the Diamond Link Bracelet you purchased. We have researched the clasp on the bracelet you mentioned and the vendor has corrected it. Because of you, our customers shopping experience will be improved. We look forward to providing you with outstanding customer service. Sincerely, Macy’s Customer Service
Broken Clasp
This bracelet is beautiful but it was shipped with an broken clasp. Took me a few minutes to figure out it was broken as I just thought the bracelet was hard to clasp. Why would a sales associate send a broken bracelet to a customer? This bracelet was not cheap either. I'm very disappointed. Now, I'll have to return it. I hope that I can find the bracelet in a Macy's in my area.
Response from The Macy's Team
Dear Valued Customer: Thank you for your recent feedback on the Diamond Link Bracelet you purchased. We have researched the clasp on the bracelet you mentioned and the vendor has corrected it. Because of you, our customers shopping experience will be improved. We look forward to providing you with outstanding customer service. Sincerely, Macy’s Customer Service