Baby® Grow and Go™ All in One Convertible Car Seat
Product details
Web ID: 18140355Nightmare to install
A nightmare to get installed. I’ve installed multiple different car seats that were easy to install. This one? Can’t get it installed, moves all over the seat no matter how tightly it’s installed
Customer review from doreljuvenile.com
Response from doreljuvenile.com
Thank you for sharing your feedback. We sincerely apologize for the frustration and difficulty you've experienced trying to install the your car seat. We understand how important it is for a car seat to install easily and securely, and we are truly sorry this has been a nightmare for you, especially since you've successfully installed others. We want to help you get a safe and secure installation. Please reach out to our Consumer Care Team at 1-800-544-1108 and one of our CPSTs would be happy to help with your installation!
difficult to use, difficult to install
Impossible to clean. If you take the straps out to clean them they are literally impossible to thread through again. Why would someone design a product for children that cannot be cleaned? "spot cleaning" is not cleaning.
Customer review from doreljuvenile.com
Response from doreljuvenile.com
Thank you for sharing your feedback. We’re really sorry to hear how frustrating it’s been to clean the seat and re-thread the straps — caring for a child’s car seat should never feel this complicated. We understand how important it is for baby gear to be truly cleanable. We’d like to help get this resolved for you. Please reach out to us directly at 1-800-544-1108 with your model details so our team can walk you through the re-threading process if possible or explore other options to make this right.
Wonderful product.
This is the car seat that we have bought 2 of for my granddaughter. Today we were in a high impact collision from behind. The person who hit us was in a 40 ton loaded dump truck. My granddaughter came out with bruising from the belts but walked away where it could have been very different.
Recommends this product
Customer review from doreljuvenile.com
There’s a reason this is cheap
This is not a safe car seat. The straps don’t tighten evenly, so one side will be very loose and the other side will be very tight. The strap to pull to tighten constantly gets jammed. The only way to fix it is to take the car seat entirely out of the car, flip it over and fix the strap. The straps are always somehow getting twisted. It’s impossible to get the car seat completely fastened and tightened to the car. I really wanted to like this car seat. It presents as very comfortable, and I loved that it was affordable as well, but in this case it seems that you get what you pay for.
Customer review from doreljuvenile.com
Response from doreljuvenile.com
Thanks for your review! We would like to express our sincerest apologies for the abundance of issues you've encountered with your car seat. Please contact our Consumer Care Department at 800-544-1108 and we'll address the matter with the appropriate care you deserve.
Roomy!
Very happy with my purchase! I bought this for my 7 month old granddaughter because her shoulders were becoming squished in her infant seat and it's absolutely perfect.
Recommends this product
Customer review from doreljuvenile.com
Fabric tears
I bought this product 8 months ago and After I washed the car seat cover fabric I surprised it has been ripped off, pictures describe more
Recommends this product
Customer review from doreljuvenile.com
Response from doreljuvenile.com
Thanks for your review! We would like to express our sincerest apologies seat fabric's inability to sustain and maintain form during the wash. Please contact our Consumer Care Department at 800-544-1108 and we'll address this issue accordingly.
Not a good deal for the money and for Premature babies even though she is 5lbs and 19"! Do not buy
Customer review from doreljuvenile.com
Amazing
We were recently in an accident that totaled our car. Thankfully our son was in this car seat, and it kept him from being harmed. We will definitely be buying another.
Recommends this product
Customer review from doreljuvenile.com
Response from doreljuvenile.com
Thank you for sharing your feedback. We would love to speak with you regarding your experience. Please reach out to our Product Technician at 1-812-314-6555 or by emailing producttech@djgusa.com.