3" Memory Foam Mattress Topper, Twin
Product details
Web ID: 14771986Foam mattress topper
It's very nice. Makes me bed much more comfortable
Recommends this product
Terrible customer service
I ordered a mattress topper and received the wrong merchandise. I called the phone number provided to me, was on the line with someone for 30 minutes and then that person cut me off. Then I sent the email provided to me, and it was answered that there is no one monitoring that site. Then I started a chat. This person did send me a shipping label, but was unable to have someone pick it ip. It is a mattress topper, which now sits in my small apartment kitchen because I have no way of packaging it. It is 72"L x 39" W. I also requested a replacement for the correct item. Today I received the same item as a replacement. Again it is the wrong merchandise, still the incorrect item. After chatting with a representative again, I was sent a new return label. However, this label had the same number on it as the original one. This has been a problem since the first day! Terrible customer service. AND I am a long time Macy's customer and credit card holder.