Ball Animal 3 Complete Upright Vacuum
Product details
Web ID: 16911143Ratings & Reviews
8 customer images
Customer Services
Dyson contacted me after I called to say that vacuum was broken and unable to function properly. They asked for a video of the problem even though I replaced the vacuum in the box. I wanted an exchange but I am getting push back. Now I am so upset by the response and the fact that I need to prove this, that I no longer want this product.
Great suction!
Love this vacuum! It has great suction.
Recommends this product
Customer review from bloomingdales.com
Do Not Order This Vacuum
See other reviews that also indicate the same problem with the item never arriving. My Macy's account showed the item had shipped and listed a delivery date but that date is long past and I never received the vacuum. 2+ weeks and the item is still in listed as "on the way." After multiple calls and chats with Macy's I've been told the item was shipped back to Dyson? No one could explain why and I was told I have to wait for Dyson to confirm they got it back before they can refund me. So I'm expected to pay $400+ for a vacuum I didn't get and Macy's knows I didn't get. Buyer Beware.
Response from Macy's
Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support
Fustrating
We have yet to receive this item because it is being held up in UPS. Please hlepusfind it or send us newone
Response from Macy's
Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support
Vacuum never arrived
I was really excited to receive this vacuum, but it never arrived due to a shipping delay. Unfortunately, I was not offered a replacement (only a refund), and the sale price is no longer available.
Response from Macy's
Hello,
thank you for sharing the response with us. We do apologize for the inconvenience and understand how you must be feeling. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. However, do not worry, we are here to help you. We will surely work on your valuable feedback and will try our best to get a better experience ahead so that this issue does not come up in future. For any future instance, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For any queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Had to return it!
Much heavier than expected. Too strong to work on thin area rugs.
Response from Macy's
Hello, thank you for bringing this to our attention. We apologize for the inconvenience caused to you as your Dyson Ball Animal 3 Complete Upright Vacuum is much heavier than have expected. Our team is dedicated to addressing these concerns, and we will use your input to make improvements. If you need further assistance, please reach out to Dyson support. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Warm wishes, Monika R
Never but from Macy’s.
This was my first experience with Macy’s. I will NEVER order from them again! I never received my Dyson vacuum. They said it was lost in transit which maybe it was. This would have been my THIRD Dyson since I liked them so much. It was a nightmare. Then I had to make several calls to Macy’s and UPS to try and locate it. I just didn’t feel like I got any help. They said I would receive my refund in about 10 days.
Response from Macy's
Hello Martha, we have reviewed your concern regarding the refund status. Any inconvenience caused is deeply regretted. This is not the experience Dyson strives to provide for its valuable customers. We are committed towards providing the best-in-class Experience for our Dyson owners. We request you to kindly email us at askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get it sorted for you.
Best Wishes,
Ridhu,
Dyson Customer Support
Love my Dyson!
Love Dyson! This is my 4th one! Love that Macy's can-do sales once in awhile to make these more affordable.
Recommends this product
Response from Macy's
Hello,
Hope you are doing well!
Thank you so much for your valuable feedback. We truly appreciate you taking the time to provide us with your valuable feedback. Your input helps us to continuously improve our products and services. We are delighted to have had the opportunity to assist you and look forward to serving you in the future. Thank you for choosing Dyson and being a valued part of our community.
Warmest Regards,
Sahil
Dyson Customer Support