Purifier Cool Fan Gen1 TP10
Product details
Web ID: 16904455Ok
I bought this a month ago.after use for 1 week plus.i star to hear noise like whinnying
Customer review from Dyson
Response from Dyson
We're sorry to hear you're experiencing unusual noise after just a week of use—that's definitely not expected. Please contact our support team at www.dyson.com.au/support so we can help resolve the issue promptly.
User Interface Failed after having 2 days
After having unboxed the product, day 2 the Graphic User Interface on the fan stopped working and is no longer visible. THe fan still works, but I cannot determine if the air purifying portion works or not. the product was not moved or dropped once taken from the package.
Customer review from Dyson
Response from Dyson
Thank you for sharing your experience. We are sorry to hear that the Graphic User Interface on your fan stopped functioning shortly after unboxing. That is certainly not the experience we aim to provide, and we understand how concerning it can be, especially when there is uncertainty about whether the air purifying function is operating correctly. We appreciate the care you have taken in handling the product and want to assure you that your concern is important to us. Our objective is to offer reliable and intuitive products, and we would welcome the opportunity to resolve this issue. Please contact our customer support team at askdysonus@dyson.com so that we can assist in troubleshooting the problem and ensure that your air purifier is functioning as intended. We are here to help.
Great purifier and fan combo. Would buy again! Goes great with my decor!
Recommends this product
Customer review from Dyson
Garage
It’s a horrible fan. A total waste of money. Doesn’t blow air.
Customer review from Dyson
Response from Dyson
Thank you for your feedback. We are sorry to hear that the fan has not met your expectations, particularly in terms of airflow performance. We understand how disappointing that can be, and it is not the experience we strive to provide. At Dyson, we are committed to combining innovative design with powerful functionality, and we regret that this product did not meet your needs. If you are willing, we would be happy to explore possible solutions, whether that involves reviewing the setup or evaluating the usage conditions. Please reach out to our customer support team at askdysonus@dyson.com so that we can assist you further. Your feedback is extremely valuable and helps us to improve our products and services. We wish you continued health and happiness.
Perfect for disabilities and the bedroom
It’s so helpful to have voice control via Siri for this air purifier, which also makes a terrific bedroom fan. It’s quiet at all but the very highest speeds. Being able to use the app to point the air at a particular point in the room is so helpful. The only downside that I can see if that it doesn’t actually integrate with Homekit. So while you can define Siri shortcuts to turn it on, turn it up, oscillate, etc., you can only do that wheh you’re in Bluetooth range. So if you forget to turn it off before you leave home, you can’t do that while you’re away. Still, the voice control makes this perfect for my disabled spouse.
Recommends this product
Customer review from Dyson
Very low airflow.
Very slow airflow. Not sure if this was meant to be this way? Need to have it really close by to feel even a slight draft and this is at speed 10.
Customer review from Dyson
Fabulous Fan/ Air purifier
I like it. It’s quiet, turns 350 degrees and keeps the air fresh. The only complaint I have is I wish even on setting 10 the breeze from the fan was more powerful, however, this is my personal preference. Not an issue with the product. Like my air wrap and vacuum, it was another wise Dyson purchase.
Customer review from Dyson
Sensor
The sensor for air impurities quite inefficient. It cannot detect odour unless it is really pungent. Could get a better air purifier from other brand with the same price.
Customer review from Dyson
Response from Dyson
Thank you for your review. We appreciate your feedback regarding the air impurity sensor and understand your concerns about its sensitivity. Your input is important to us as we continue to enhance our technology and product offerings.