V11™ Torque Drive Cord-Free Vacuum
Product details
Web ID: 8823525Not worth the money
Already having problems with suction and an intermittent noise. Battery also does not last long.
Customer review from Dyson
Response from Dyson
Thank you for reaching out and sharing your experience. We are truly sorry to hear that your device is already experiencing suction issues, intermittent noise, and disappointing battery performance. We understand how frustrating it is when a product begins showing signs of trouble so soon. We regret the inconvenience this has caused. Reliable suction and consistent battery life are fundamental to the quality standard we aim to uphold, and we would appreciate the opportunity to make things right. If you are open to it, we would love to better understand the issue and explore possible solutions, whether that includes troubleshooting steps, reviewing usage settings, or providing additional support. Please contact our customer support team for prompt assistance. You are also welcome to email us directly at askdysonus@dyson.com. Thank you again for bringing this to our attention. Best regards, Dyson Marketplace Support
Poor cx service
They did honor the exchange of the main body the machine came detective explain the problem and did honor the exchange of the main body really disapointed they made just waist my time
Customer review from Dyson
Response from Dyson
Hello, thank you for your feedback and for sharing your experience with the Dyson V11 Total Clean Extra. We apologize for the inconvenience and the time you spent resolving the issue with the main body of your machine. While we are glad to hear that the exchange was honored, we understand how frustrating it can be to deal with a defective product and the time it takes to resolve such issues. Your time is valuable, and we regret that this experience did not meet your expectations. We appreciate your patience and understanding We would like to look further into this for you. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
I bought it a couple of weeks back n so far my room is spotless i cN say n am loving everytime I'm using it
Customer review from Dyson
TESTED and LOVED THE PRODUCT
Amazing product! Received today-unboxed and fixed the charger on the wall - charged and tested. With the amazing suction power vs the noise-almost doesnt make sense
Recommends this product
Customer review from Dyson
Works really well!
Vacumm really well. Have used it on my mattresses, floor, walls. Love it. Only down side is the weight. Can be tiring holding it against gravity especially. Love the dock station and all the accessories that comes with it.
Recommends this product
Customer review from Dyson
Excellent product
Very fast delivery.... excellent packaging... most important is superb vacuum with dyson.... baru beli steam mop tp bila dh guna dyson rasa mcm no need to use steam mop anymore.... floor is super clean and air within home also feel cleaner and healthier...
Recommends this product
Customer review from Dyson
BEST VACUUM!!!!!
The best vacuum! Smart and easy to use. Makes cleaning much easier Delivery also very fast! Got it in just 2 days time
Recommends this product
Customer review from Dyson
Quality!
Good quality product, quite heavy, with large battery that can last 40+ mins for medium usage, I can only hold it single handily for about 15mins..
Recommends this product
Customer review from Dyson