Product details
Web ID: 1752766320 reviews
Sunshine
2 months agoAvoid this carry on!
Only used it a few times and I the locks got stuck! I was unable to open the luggage. So sad because this is a pretty luggage.
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laurie
6 months agoNot a good showing Macys
1st of all the description on the photo page says 20in. It is in actuality 21 inches 2nd I ordered green and received black. 3rd- the description says 2.5 lbs- it is actually over 9 lbs. insanity at its best.
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Champs
6 months agoIt’s not like the expensive models
For an aluminum piece, it’s VERY thin. It’s probably a third of the weight of major brands like Tumi. I am only using this for travel with a car as I wouldn’t trust if for the riggers of traveling via airplane.
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Joline
6 months agoJoline
The wait is too long .. no longer needed! Macy should prioritize for it customers!
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ROME
6 months ago from WA
Verified PurchaserYes
Broken Accessories
Broken Accessories inside the luggage
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Dan
7 months ago from North Carolina
Other occasion to buy:A purchase that is difficult to return and does not meet specifications
Verified PurchaserYes
Cannot be Carried on to a U.S. Airline
The suitcase is larger than the specifications, the specifications are 21" x 14" x 9". The case is actually measured at 23" X 15" X 9.25". The larger dimensions are significant because the measurements exceed the permissible size for U.S. airlines. Since the case is square it appears larger and hence is scrutinized by the gate agents and the additional size results in a gate check and checked bag charge.
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Michael
10 months agoThe product description is FAKE NEWS!
The new (smaller) carry-on size for many airlines is 22 x 14 x 9 and this product description says "Exterior dimensions carry-on 21" x 14" x 9" " - so perfect, right? Well the suitcase arrived today and the factory tag clearly says 23 INCHES which makes it unuseable. Macy's also says "Weight 2.7lbs" but in fact it is 4.2 Kg which is 9.5 POUNDS - three and a half times heavier! I'm 71 with a bad back and was excited to find a small light-weight case, but I've ended up with one of the heaviest carry-on bags made - plus it's the wrong size. It seems we cannot believe any description on the MACY'S website, so caveat emptor!
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Warranty support was frustrating
I expected the carry-on to be a reliable one for regular travel. Unfortunately, about a year later, one of the wheels came off during normal use. Once that happened, the suitcase couldn’t roll properly and basically became unusable for travel. What made this worse was the warranty experience. I contacted CHAMPS warranty support to request a repair or replacement. The process felt slow and unhelpful, and it was not the “peace of mind” you expect when a brand advertises warranty coverage. I was told I’d still have to pay out of pocket (for things like shipping/handling), so it’s not truly free support when the product fails. At the end of the day, I was left with a broken carry-on and a lot of wasted time trying to get it addressed. A carry-on’s wheels are not a “nice to have.” They’re the core function of the product. If a wheel can fail this quickly, I can’t recommend this luggage to anyone who travels even occasionally.