Product details
Web ID: 10103067112 reviews
Amy B
7 months agoVerified PurchaserYes
Does the job!
Seems to be good quality and my teenager loves it
Helpful?
laurie
10 months agomattress pad
poor quality and workmanship. ill fitting. would not recommend
Helpful?
CarolS
1 year ago from Camas, Wa
Verified PurchaserYes
Doesn’t have a good fit
The mattress pad I got was for a king bed. The fit was not good. The elastic was loose and the mattress pad got bunched up because it had such a loose fit
Helpful?
Response from Macy's
Support at Ella Jayne1 year ago
Thank you for your feedback, and I’m sorry to hear that the fit of the mattress pad wasn’t as expected. Our Big and Soft Mattress Pad is designed with a generous fit to accommodate various mattress depths and can be tucked in tighter if there is extra, but we understand that if the elastic feels too loose, it may not provide the snug fit you were looking for.
If the fit isn’t working for you, please reach out to us at support@ellajayne.com, and we’d be happy to help find a better-suited option for your bed.
Elaine64
1 year agoVery Unhappy
I did not notice when I purchased this pad that there was nothing said about whether or not it was "machine dry-able." The instructions on the pad itself said to dry at "low heat" or "no heat." I chose "delicate" on my dryer. The backing of the pad melted bunching it up so it wouldn't lay flat. In order to make it lay flat, I had to rip the backing, rendering the pad useless.
Helpful?
Tee
1 year ago from NYC
Verified PurchaserYes
NICE
Good Quality
Recommends this product
Helpful?
Terri Dorn
1 year agoVerified PurchaserYes
Plush
Nice & plush 4 the price.
Recommends this product
Helpful?
Winnie
1 year agoUGH
The strap broke 1st try of putting on my mattress! Not good quality! Picture misleading too!
Helpful?
Response from Macy's
Support at Ella Jayne1 year ago
Thank you for taking the time to leave your feedback. I’m truly sorry to hear that the strap broke when you first tried to put it on your mattress, and that the product didn’t meet your expectations. This is definitely not the experience we want for our customers. Please reach out to us at support@ellajayne.com, and we’ll be happy to assist with a replacement as soon as possible.
On average, customers rate the Firm/plush of this item as Plush.
Firm/plush
Bought 4 Grands Dorm Bed, Linens make a difference
Nice
On average, customers rate the Firm/plush of this item as Plush.
Firm/plush
Recommends this product