Ella JayneLofty 100% Cotton Plush Gel Fiber Filled Mattress Topper, Queen
Product details
Web ID: 10102421It melted in the dryer
Followed opening instructions and it melted on the dryer. Dryer was on low. Do not bother with this crummy product.
Response from Macy's
Thank you for your review. We want to be very clear that this mattress topper does not melt under proper care, especially on a true low-heat setting. When this happens, it is the result of excessive heat during drying, even if it was unintentional.
We strongly recommend following the care instructions exactly and using low heat or air dry. If you believe you received the wrong item or need help reviewing what happened, please reach out to us directly
Descriptive
There is nothing plush about this topper. I waited 48 hours as suggested, abs it's still pretty flat. When I rub the fabric between my fingers to feel for the gel, I don't feel anything. Don't waste your time.
Not thick enough e
I don’t like it, I was expecting more thickness softness. Very disappointed with the purchase I will be returning it.
Response from Macy's
Thank you for your feedback. The Lofty Cotton Plush Gel Fiber Filled Mattress Topper is designed to add a subtle layer of softness and comfort without being overly thick or heavy. The 2-inch profile is meant to provide light cushioning and breathability rather than the dense loft of a foam topper.
If you are looking for a topper with significant height or plushness, a memory foam option or featherbed may be a better fit. This topper is performing as intended, but it sounds like it did not match your personal preference for extra thickness.
For future customers, please review the product description carefully to ensure the level of loft meets your expectations.
Excellent
Excellent
Recommends this product
Nothing like the description
This is basically a mattress pad not a plush topper. The pictures show a thick plush topper and the description says it has 2” of fluff but what I received wasn’t even an inch thick. Even after shaking it out and trying to get the layers separated to fluff up it was flat as a pancake. It’s a nice mattress pad but should be priced that way.
Response from Macy's
Thanks for your review. We’re sorry to hear the topper didn’t meet your expectations. The Lofty Plush Gel Fiber Filled Mattress Topper is designed to offer a modest layer of plushness and does measure approximately 2" in loft when fully fluffed.
That said, gel fiber fill can compress in transit and may take time (and some further shaking/fluffing) to reach full loft. We always want product expectations to align with reality, so we’ll share your feedback with our team and take a closer look at how it's represented online. If we can help with anything further, don’t hesitate to reach out to us at support@ellajayne.com.
Horible
Definitely not worth the money shows a plush gel fiber bed topper. It is so flat absolutely no softness. A sheet is as fluffy as this. I am returning
So soft!
Really love this mattress topper! It’s so fluffy and gives the bed a nice soft feel without being too thick or heavy. It’s light and breathable and feels really high quality. It’s easy to clean and and stays on the bed without moving around or falling off! Definitely recommend!
Customer review from influenster.com
On average, customers rate the Firm/plush of this item as Firm.
Firm/plush
Disappointed
Doesn’t «hug” your mattress.
On average, customers rate the Firm/plush of this item as Firm.
Firm/plush