Waterproof and Hypoallergenic Mattress Protector, Full
Product details
Web ID: 10095183It is NOT waterproof
I bought this a year ago, just never got tested but last night my son spilled something and the mattress protector did not do its job. The matress got wet. Very very disappointed:( DO NOT RECOMMEND THIS PRODUCT
Best Mattress Protector
Soft and durable and doesn't bulge
Recommends this product
Wrong size sent
I ordered queen and they sent twin
Response from Macy's
Thank you for your feedback, and we're truly sorry to hear you received the incorrect size. It sounds like there may have been a fulfillment error on our end, and we completely understand how frustrating that is—especially when you're expecting the right product the first time.
Please reach out to us directly at support@ellajayne.com with your order number, and we’ll make sure to get the correct queen-size mattress protector shipped out to you as quickly as possible.
We appreciate your patience and the opportunity to make this right.
Perfect for Me
Great Fit and A nice Look
Not as good as their other Items
Horrible, slips off and feels thin. The brand is well appreciated for their pillows, but not this protector.
Don’t buy
I really dislike this. The material was cheap and it looks different than it did online. Don’t buy.
Response from Macy's
Thank you for your feedback, and I’m sorry to hear that the mattress protector didn’t meet your expectations. The protector is designed to be lightweight and practical, but please reach out to us at support@ellajayne.com so we can understand further about the different look. We’d be happy to assist with a return or help you find a product that’s a better match. Thanks again.
not recommended
Not waterproof my mattress got wet after my toddler pee accidentally.
Response from Macy's
Thank you for sharing your experience, and I'm sorry to hear that the mattress protector didn't keep your mattress dry. Our protectors are designed to be waterproof, but it’s essential to follow the care instructions closely, as washing or drying on high heat can affect the waterproof layer.
Please reach out to us at support@ellajayne.com, and we'll be happy to assist with a replacement or discuss other options to make this right.
It works!
This works really great to protect your bed from staining and keeps it fresh. Works great!
Recommends this product
Customer review from ellajayne.com