Ella JayneWhite Down 100% Certified RDS Firm Density Side/Back Sleeper Pillow, Standard

Response from Macy's

Thank you for your feedback. The Ella Jayne White Down Firm Density Pillow is designed to provide firm support for side and back sleepers, but because it is filled with premium RDS-certified down, it will always feel naturally plush rather than stiff like a foam pillow. A firm down pillow does not behave the same way as a firm synthetic or memory foam option.

It sounds like the softness of real down simply was not the right match for your preference. If you prefer a pillow with very rigid or elevated support, our down alternative firm models are a better fit.

We appreciate you giving it a try and hope this helps clarify how the firmness level is intended to feel.

Response from Macy's

Thank you for your feedback. The Ella Jayne White Down Soft Density Pillow is intentionally designed with a lower fill level because it is made specifically for stomach sleepers. A slim, softer profile is what keeps the neck and spine in proper alignment in that position. A pillow with “twice as much fill” would actually be uncomfortable — and potentially harmful — for stomach sleepers.

The pillow you received is performing exactly as designed, though it sounds like the soft density simply isn’t the right match for your sleeping style. Customers who want a higher loft or more support generally prefer our Medium or Firm Side/Back Sleeper options instead.

We appreciate you giving it a try and hope this helps clarify the intended use for others.