Erika Office Chair
Product details
Web ID: 9519407Nice chair with some issues
I love how the chair looks and it swivels very smooth! However, they sent the wrong bolt size. After a trip to the hardware to get the correct size bolts and washers (they sent 1" bolts), next came the disappointment that the hydraulic system is not working. The chair fits perfectly under my desk so I have decided to keep it. For the money paid, none of this should have been an issue.
Response from Macy's
Hello Heidi, Thank you for your feedback. We are sorry to hear of the issues you are having with the Erika Office Chair you purchased at Macy's. We do our very best to manufacture great quality products to ensure satisfaction for all customers and have taken your feedback into consideration. If you continue to have issues with this chair, and are still within Macy's return policy, Macy's has a respectable return policy and will work with you for the return of this item if this is what you later decide to do. If you are past Macy's return policy, note JLAHome has a 1 year warranty for all furniture items. You can email JLAHome at jlacs@jlahome.com with your concerns for further assistance. Please be sure to reference this review as well as the purchase receipt. We are sincerely sorry this chair did not fully meet your expectations. Again, your feedback is very much appreciated!
Solid and comfortable great looking chair
It's a beautiful, sturdy and very comfortable chair of high quality. The color is more like a taupe/light brown than beige because close up, it's actually a tiny stripe of brown and beige. The brass rivets are great and match the wheels which have the same great vintage/industrial look. The only problem is the hydraulic which pops up when you get off it. I returned the first one because of it but the replacement is the same. I've gotten used to it and like everything else about it so I'm going to keep it.