Charge 5 Blue Silicone Band Fitness and Health Tracker
Product details
Web ID: 13115148Tracking Sleep Inconsistent.
This is the second Charge 5 Fitbit purchased within a year. The first I returned to a different retailer. Purchased from Macy’s earlier this year…now the same problem. It does not always tract my sleep properly.. It sometimes track the earlier hours but if I go to the bathroom about 3:30 then it doesn’t track the next 3-4 hours of sleep! Not a very reliable product re: tracking sleep correctly!
If it's not a lemon, it's a great device!
The Fitbit Charge 5 I received was a lemon that would not upload a factory update no matter what I tried, even after scouring the internet for solutions and contacting the Fitbit customer service. After returning it back to Fitbit, they sent back... a BAND, not a device. One month, five frustrating and lengthy phone calls to both Fitbit and Google customer service later, I finally received a proper replacement. THAT one works like a charm! None of this was Macy's fault, of course (which Google tried to convince me it was...). As long as the device you order works out of the package, you will love your Fitbit. If not, be persistent in dealing with Fitbit's customer service!
Recommends this product
Response from Macy's
Dear Valued Customer, Thank you for your valuable feedback. We are always looking for ways to improve our assortment and we will pass this note along to our development team. Sincerely, Macy’s Customer Service
buy a different tracker
“Find my phone” is useless! Sensitivity of screens is unpredictable. Sometimes you have to tap hard, sometimes soft., sometimes doesn’t respond at all. I understand it’s a stripped down tracker but the little it offers is not reliable at all.
Response from Macy's
Dear Valued Customer, Thank you for your interest in the Fitbit Charge 5 Blue Silicone Band Fitness and Health Tracker. We understand you are not satisfied with your selection. If you are still within the time frame of the return, we will work with you for the return of this item, or you can visit your local Macy's to exchange for a new piece or something that better suits your needs. We want you to be satisfied with your purchase. Sincerely, Macy’s Customer Service
disappointing
Battery only lasts 3 hours
Response from Macy's
Dear Valued Customer, Thank you for your interest in the Fitbit Smartwatch. We understand your watch has stopped working. Please reach out to Fitbit Customer support team at https://myhelp.fitbit.com and the Fitbit team will be happy to troubleshoot and provide all the guidance possible! Sincerely, Macy's Customer Service
So far, so good!
I only use it while exercising and sleeping. So far, so good!
Recommends this product
SO DISAPPOINTED!
Have had my Fitbit Charge 5 for less than a year, and am having random battery issues as well as other issues (randomly changes time zones! Not Cool!) Have dealt with the customer service people at Fitbit, and what they want me to go through to trouble shoot would be like taking on two additional children in my life. Just not worth it. SO DISAPPOINTED.
Response from Macy's
Dear Valued Customer, Thank you for your valuable feedback about the Fitbit Charge 5 Blue Silicone Band Fitness and Health Tracker. We are always looking for ways to improve our assortment and we will pass this note along to our development team. Sincerely, Macy’s Customer Service
My favorite—
This is my favorite Fitbit of all-/and I’ve owned and used practically all of them, from early days to present. Oh, it does have some flaws, and gets a little twitchy sometimes, but don’t we all? Fitbits customer support has never let me down yet.
Recommends this product
Don't waste your money
I've had different fitbits for nearly 8 years now, my Charge HR 2 is still working after 6 years of daily wear. THIS one though is just garbage. It broke after only 3 months. The band is also very sweaty, I'm constantly taking it off to wipe it and my wrist down.
Response from Macy's
Dear Valued Customer, Thank you for your interest in the Fitbit Smartwatch. We understand your watch has stopped working. Please reach out to Fitbit Customer support team at https://myhelp.fitbit.com and the Fitbit team will be happy to troubleshoot and provide all the guidance possible! Sincerely, Macy's Customer Service