Sense Carbon Strap Smart Watch 39mm

3.1 (16)
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Product details

Web ID: 11481505

Meet Fitbit Sense. Gain a better understanding of your body's response to stress with the EDA Scan app, get a heart rhythm assessment with the Fitbit ECG app, and use the skin temperature sensor to keep an eye on trends over time. Fitbit is part of the Google family.

  • Product Features

    • Movement: Smart Watch
    • Case: Square, Graphite Aluminum Alloy, 39mm
    • Strap: Carbon Silicone with Stainless Steel Buckle Closure
    • Water resistant to 50 meters
    • 1 Year Limited Manufacturer Warranty
    • Take calls, get texts and smartphone app notifications when your phone is nearby. Plus, send quick text and voice replies on Android only.
    • Track your time in light, deep and REM sleep.
    • Use your voice with Google Assistant or Amazon Alexa Built-in to check the weather, set reminders, control smart home appliances and more from your watch. Voice assistant availability and features may vary, see fitbit.com/voice
    • Store and play music and podcasts on Deezer or Pandora, plus control Spotify—all from your wrist. Subscriptions required for use of music services; not available in all countries.
    • Feel a buzz when you reach your target heart rate zones during exercise, earning you Active Zone Minutes.
    • After outdoor workouts, see a workout intensity map in the app that shows your heart rate changes along your route.
    • Tap to pay and make secure purchases from your wrist with Fitbit Pay at stores and transit. Transit available in select cities.
    • Based on your heart rate, time asleep and restlessness, Sleep Score helps you better understand your sleep quality each night.
    • Limit of 1 unit per purchase
    • Requires use of Fitbit app with compatible iPhone or Android devices. A Google account will be required.
    • This item purchased online must be returned to the vendor by mail only. This item cannot be returned to Macy's stores.
    • Photo may have been enlarged and/or enhanced.
    • This item cannot be shipped to Alaska, American Samoa, Guam, Hawaii, Marshall Islands, the Pacific Islands, Palau, Puerto Rico, U.S. Virgin Islands, P.O. boxes, or APOs
    • Sign up for Macy's WorryNoMore® Jewelry & Watch Protection program within 30 days of your purchase. Call Customer Service at: 1-800-BUY-MACY (1-800-289-6229), use Macy's Chat function or visit any Macy's store with your dated online receipt.
    • Smart Watch Comparison Tool
    • Request warranty information
  • Shipping & Returns

    • This item qualifies for Free Shipping with minimum purchase! exclusions & details
    • Our Normal Gift Boxing is not available for this item.
    • This item may not be shipped to P.O.Box, Armed Forces Europe, Palau, Armed Forces Pacific, Puerto Rico, Marshall Islands, Hawaii, Alaska, American Samoa, U.S. Virgin Islands, Guam, Armed Forces Americas, Northern Mariana, Federated States of Micronesia, District of Columbia
    • This item purchased online must be returned to the vendor by mail only. This item cannot be returned to Macy's stores.
    • This product will be delivered by Standard Ground Shipping and is not eligible for Premium or Overnight shipping.
    • Cannot ship to Northern Mariana, Marshall Islands, Armed Forces Europe, Federated States of Micronesia, Hawaii, Alaska, Armed Forces Pacific, Armed Forces Americas, Puerto Rico, American Samoa, Guam, Palau, U.S. Virgin Islands, District of Columbia.
    • This item has a lithium battery. Return requires a hazmat label and special packaging. If there's an issue, bring the item in store for help with your return.
    • California customers call 1-800-289-6229 for Free Shipping information.
    • For complete details, see our Shipping and Returns policies.

Ratings & Reviews

3.1/5

16 star ratings, 15 reviews

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2 years ago

Buyers beware!

The first Fitbit Sense purchased for a few months worked fine as intended, so I've purchased my second one a few months later. So now that my wife and I have one each. Fast forward around 10 months later it totally died, Fitbit support was really helpful and replaced it since it was still under warranty. The new unit came without the band, which was fine since I can reuse the old ones. To my surprise, the replacement unit died not long after. At this time the warranty was just over (13th month), I've contacted Fitbit support under the same previous purchase, the deemed that the unit is out of warranty and did not want to deal with me. The second unit that I've purchased for my wife also died around the 14th month. Fitbit also did not want to hear about these faulty units when they're out of warranty. It seems that these Fitbit units have a time bomb, all 3 of my Fitbit Sense died with the same black screens and can no longer charge even with different chargers.

Response from The Macy's Team

2812 years ago

Dear Valued Customer, Thank you for your valuable feedback about the Fitbit Sense Carbon Strap Smart Watch 39mm. We are always looking for ways to improve our assortment and we will pass this note along to our development team. Sincerely, Macy’s Customer Service

3 years ago

They all died in under 18 months, this one in 10

My third and last fitbit. They all died in under 18 months, this one in 10 months. Fitbit support is useless. Do not buy fitbit

  • Photo from KC

Response from The Macy's Team

2813 years ago

Dear Valued Customer, Thank you for your interest in the Fitbit Smartwatch. We understand your watch has stopped working. Please reach out to Fitbit Customer support team at https://myhelp.fitbit.com and the Fitbit team will be happy to troubleshoot and provide all the guidance possible! Sincerely, Macy's Customer Service

3 years ago

On average, customers rate the Classic/contemporary of this item as Contemporary.

On average, customers rate the Very lightweight/very heavy of this item as Very heavy.

On average, customers rate the Runs small/runs large of this item as Runs large.

too fragile for a fitness tracker

don't waste your money,too fragile for a fitness tracker,mine cracked even with a cover on within a week on normal use(was never dropped) then just died, apparently sweat got in between the tiny crack.

On average, customers rate the Classic/contemporary of this item as Contemporary.

On average, customers rate the Very lightweight/very heavy of this item as Very heavy.

On average, customers rate the Runs small/runs large of this item as Runs large.

Response from The Macy's Team

2813 years ago

Dear Valued Customer, Thank you for your interest in the Fitbit Smartwatch. We understand your watch has stopped working. Please reach out to Fitbit Customer support team at https://myhelp.fitbit.com and the Fitbit team will be happy to troubleshoot and provide all the guidance possible! Sincerely, Macy's Customer Service

3 years ago

On average, customers rate the Classic/contemporary of this item as Contemporary.

On average, customers rate the Very lightweight/very heavy of this item as Very heavy.

On average, customers rate the Runs small/runs large of this item as Runs large.

Aggravated

horrible lasted for 5 months and now I can’t return it . won’t charge tried so many different outlets thinking it was an outlet problem . DO not waste your money

On average, customers rate the Classic/contemporary of this item as Contemporary.

On average, customers rate the Very lightweight/very heavy of this item as Very heavy.

On average, customers rate the Runs small/runs large of this item as Runs large.

Response from The Macy's Team

2813 years ago

Dear Valued Customer, Thank you for your interest in the Fitbit Smartwatch. We understand your watch has stopped working. Please reach out to Fitbit Customer support team at https://myhelp.fitbit.com and the Fitbit team will be happy to troubleshoot and provide all the guidance possible! Sincerely, Macy's Customer Service

3 years ago

Poor Quality

This watch lasted 3 months and now that it can't be returned has now stopped charging. Don't waist your money, buy an Apple Watch.

Response from The Macy's Team

2813 years ago

Dear Valued Customer, Thank you for your interest in the Fitbit Smartwatch. We understand your watch has stopped working. Please reach out to Fitbit Customer support team at https://myhelp.fitbit.com and the Fitbit team will be happy to troubleshoot and provide all the guidance possible! Sincerely, Macy's Customer Service

3 years ago

Best in every way!

I bought this watch back in August 2021 as a replacement for a different brand smart watch that only lasted a few hours. This watch is not cheap but is worth every penny. I was gifted an apple watch 7 series earlier this year but when I saw how my wife was struggling to keeps her Apple watch charged (the Apple watch must be charged every night), I realized that I would be downgrading if I went with the Apple watch. I still have it in the packaging. I only need to charge this watch twice a week, unless I am using the GPS for an extended period of time. Charging only takes about an hour. I answer calls from the watch and receive text notifications. I like the sleep tracking and all of the sport and wellness features that this watch comes with. This Fitbit sense really makes SENSE!

3 years ago

Love this device

I love how this monitors my oxygen level at night, I can ask Alexa anything,.it tells me if my heart is in regular rhythm, plus it automatically logs where I walk, how many hours of sleep, can monitor for noise that disturbs sleep, keeps track of my sleep habits, and has a feature to where you can find your phone. That comes in super handy. Best investment ever.

3 years ago

Little disappointed

Just bought it November.Charger giving trouble