Women's Jolie Hobo Bag
Product details
Web ID: 14590132hardware broken
I have recently had the EXACT same experience as another customer (below), so I copied her comment here. I reached out to the company via email but have not heard anything. My hardware broke a few weeks ago. "CalmBeam's" review: "I love this bag, the leather is still perfection and the lining is intact. However the hardware that attaches the strap to the bag has broke. And I'm past the warranty period with no options for repair. So disappointed, this is a great bag but I can't use it the way I want to, and for the price of the bag the hardware should be better."
Customer review from Fossil
Response from Fossil
Hello Niki, thank you for leaving your review on Fossil.com. We are truly sorry for the inconvenience caused by the Jolie Leather Hobo Bag. Please know that a member of our Customer Care team will be reaching out to you via email to provide you with further assistance. Should you have additional comments or concerns, please do not hesitate to contact us at social@fossil.com. Have a great day!
Love the Bag!
A great everyday bag! Hold all the essentials without being oversized.
Recommends this product
Customer review from Fossil
Hardware broken
I love this bag, the leather is still perfection and the lining is intact. However the hardware that attaches the strap to the bag has broke. And I'm past the warranty period with no options for repair. So disappointed, this is a great bag but I can't use it the way I want to, and for the price of the bag the hardware should be better.
Customer review from Fossil
Response from Fossil
Hello there, thank you for sharing your review with us. We are truly sorry to hear about the hardware issue with your Jolie Leather Hobo Bag. Please rest assured that a representative will be reaching out to you via email to provide assistance. If you have any additional questions, feel free to contact us anytime at social@fossil.com. Wishing you a wonderful day ahead!
Cheap quality, interior lining ripped
After 2 months and less than 5 times of using this bag, the interior lining ripped and my things kept getting lost through the hole in the lining. Lining also separated and frayed at the edges. Awful bag quality especially for the price. You are better off buying better quality leather and interior elsewhere for a lower price point
Customer review from Fossil
Response from Fossil
Hello Kat, thank you for leaving your review on Fossil.com. We are truly sorry to hear that the interior lining of your Jolie Leather Hobo Bag ripped after just two months and less than five uses, causing your belongings to get lost through the hole. Please know that a member of our Customer Care team will be reaching out to you via email to provide you with further assistance. Have a great day!
Useful bag
Useful cross body bag, roomy but not too boxy so feels okay for everyday use. Bought to replace a much smaller fossil bag that I’d used for many years. The pull tag came off the zipper on second use so I’ll need to fix that somehow hence the 4* review.
Recommends this product
Customer review from Fossil
Perfect, great size!
A great everyday bag. The feel of the bag is so soft. The hidden pocket with magnet close is such a good idea. It's great for your phone and items you need to get to quickly.
Customer review from Fossil
I would buy this again
Love my new bag! The leather is soft and I love the secret side pocket for my phone!
Customer review from Fossil
I always buy my stylish purses at Fossil!
It's been years since my last Fossil purse order because that's how long they last and they never go out of style. My classic hobo bag is beautiful, functional, highly stylish, and the cost is manageable. I know you will love my friends at Fossil. Such a great product!
Customer review from Fossil