2 Pack 1 LB Box of Chocolate Collection, Created for Macy's
Product details
Web ID: 652300Choose Your Items (2)
1 LB Green Mint Box of Chocolates, 2 Pack, Created for Macy's
View All Product Details$42.00 (44% off) with code: VIP Sale $60.00$75.001 LB Dark Cocoa Box of Chocolates, 2 Pack, Created for Macy's
View All Product Details$42.00 (44% off) with code: VIP Sale $60.00$75.00
3,000 reviews
Lousy shipping
I recently bought 6 - 2 packs of Frangos. 2 full boxes of Frangos were melted beyond use and the other 10 boxes are damaged to the point where I have thrown away about half of each box for the same reason. When I received the Frangos, the first box I opened was melted, so I put the rest of them in the refrigerator to try to save them. The day after receiving the Frangos I left town, hoping when I returned, that the rest would be OK. As I opened each box, I found them mostly melted and those that had not melted had lost their temper. I finally decided to open the rest of the boxes to check them and found what I described above. This is the second time this has happened. The first time it happened I contacted Macys and they made it right. This time I was not available to contact Macys and sort the problem out. Bottom line - Macys needs to insulate their shipping boxes to prevent this from happening. Both times this occurred during the summer.
Melted chocolates
I received a late delivery and melted Frango chocolates. I received an email warning of late delivery from Macy's and could return as "arrived late". Customer service is a bot and could not resolve.
Frango chocolate late delivery
I ordered 4 boxes of delicious Frango chocolates. I received an email on 9/19 from Macy saying the delivery was late and I could return them The 2 Raspberry chocolate boxes arrived melted. I was at the door to receive them from the letter carrier, but they had been in transit to long. The dark chocolate boxes seems fine. I have tried online return and refused and cannot find any customer service link.
poor value proposition
although the product is very good the price diminishes its value
Mr Maurice takeshima
Great gifts
Recommends this product
Great gift
Given as a gift and they were greatly enjoyed. So happy to see Frango mints for sale.
Recommends this product
omg
This is good carmel, soft with salt on top of chocolate good chocolate.
Recommends this product
Frango
Ordered on aAugust 24 told 2-3 days for delivery today is Sept 2 package still not delivered, given over a week to deliver i can only hope the frangos are not a melted mess ,service is rated a zero out of 10