Harmony Outdoor Rocking Chair (Set of 2)
Product details
Web ID: 9026913Only if you like rust
These were part of my new patio. After the first rain they rusted and when the chair rocked, rusty water spilled out. My rugs and patio are stained and ruined.
Response from Macy's
Hello Donna,
Thanks for for your feedback. We're truly sorry to hear about your experience with our Harmony Outdoor Rocking Chairs and the issues you encountered with rust staining your patio and rugs. This is certainly not the experience we want for our customers, and we apologize for any inconvenience this has caused you.
Ensuring the quality and durability of our products is of utmost importance to us, and we understand the frustration this situation has caused. We sincerely apologize for any damage caused to your patio and rugs.
Please know that we take your feedback seriously, and we will investigate this matter further to prevent similar incidents from occurring in the future. Additionally, we would like to assist you in resolving this issue as best as we can.
If you haven't already, please reach out to our customer service team with your order details. We would like to work with you to find a suitable resolution.
Again, we apologize for any inconvenience, and we appreciate your understanding as we work to address this issue for you.
Thank you.