SmartWash PET Complete Automatic Carpet Cleaner
Product details
Web ID: 13456950Stopped Working After a Few Months
I received this carpet cleaner as a wedding gift in late June, and by November the suction completely stopped working. I cleaned all the parts and checked everything, but nothing fixed it. I’m very disappointed, especially because I really needed to clean my carpet today. Not the quality I expected.
Customer review from Hoover
Response from Hoover
Thank you for taking the time to share your feedback regarding the Hoover SmartWash Pet Carpet Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps to help you resolve any issues. Please visit our Hoover Support library https://hoover.com/pages/product-support-library to access our video library and choose other support options.
Great unit
Works great. Lighter than my Bissell and so much easier to clean out aftewards. Love the wand and not having to press a trigger.
Recommends this product
Customer review from Hoover
Very Frustrating
Does not stay running, you have to kick the left wheel or hold down the power button to turn it back on/ keep it on. Now I'm having issues with it not pulling The water back up out of the carpet. The last tank it worked fine. Most recently it won't pull anything up at all. Tried reinserting the tank several times and even tried rinsing it out in case it was clogged or something.
Customer review from Hoover
Was working great until I noticed the solution tank had melted, now I am unable to find a replacement solution tank.
Customer review from Hoover
Response from Hoover
Thank you for taking the time to share your feedback regarding SmartWash PET. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please visit our Hoover Support library https://hoover.com/pages/product-support-library to access our video library and choose other support options. ~ Warm Regards, The Hoover Team
Extremely Effective
I've only had one other carpet cleaner and it was a hand-me-down so about 15 years old? LOL My new carpet scrubber is so great! There was a learning curve (not long) to figure out how to be consistent with getting the wet cycle to be on. If you go super slow (like snails pace which my last cleaner required), it will flip to dry. And there isn't a way to turn off the soap. You just have to pull it out but that's no big deal. Overall really easy to use. Not as loud as my old one and really effective. The stain stick coming as the handle is super convenient! Really liked that. And got a free battery powered hand vacuum which is teeny but mighty!! Overall I'm thrilled with my new tools!
Customer review from Hoover
Response from Hoover
Thank you so much for your review! We're thrilled to hear you're enjoying your SmartWash PET Complete Automatic Carpet Cleaner and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family. Happy cleaning, and thanks again for choosing Hoover!
Easiest Cleaner in Soo many ways!!!
For so many reasons I Love this carpet cleaner! Cleaning carpets are so much easier with this cleaner! You push the cleaner forward to spray the water and when you pull back it automatically sucks the water back in! Just as easy as vacuuming! But what I love most about this cleaner is the ease of cleaning the cleaner once you’re done! You just have to pop off the top panel above the rollers and the rollers come out and just take a sprayer to clean out the area! I’ve had several different kinds of cleaners and this one is by far the Best and My favorite!!
Recommends this product
Customer review from Hoover
Response from Hoover
Thank you so much for your review! We're thrilled to hear you're enjoying your SmartWash PET Complete Automatic Carpet Cleaner and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family. Happy cleaning, and thanks again for choosing Hoover!
No suction at all
My hoover has no suction at all! The dirty water is totally empty, I already cleaned everything you explained in the videos, it cleans pretty well but the suction part is no good
Customer review from Hoover
Response from Hoover
Thank you for taking the time to share your feedback. We apologize that you are having issues with your SmartWash PET Complete Automatic Carpet Cleane. We want to ensure that you are getting the best product performance . Don't hesitate to contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
The spot chaser is only 1 time using then after that can't use anymore....dead, fully dead
Customer review from Hoover