Hope Comfy Living Room Armchair with Metal Legs
Product details
Web ID: 17921439Home Comfy Leather Arm Chair
Fake leather. Leather is not genuine as advertised. Boxes stated 100% VEGAN Leather. Returned items. Very disappointed with purchase. Had to haul these 2 heavy chairs to the UPS store for return, the 3rd party seller would not initialize a pickup!
Response from 14 Karat Home Team
We apologize for not meeting your expectations. We are committed to providing excellent service and high-quality products. To help us address your concerns and find a satisfactory solution, please contact us directly at Macy's Messages or at after-sale1@karathome.com. Your feedback is valuable to us, and we appreciate your understanding and patience. Thank you.
These are Vegan Leather Chairs not real leather!
These chairs arrived in a box labeled Vegan Leather which is FAKE leather. I was very disappointed with this purchase and very disappointed with the customer service when I initiated a return request. The rep refused to have UPS come back and pick up these heavy chairs. I had to hire someone to help me drag these chairs to the UPS store to return. These are not sold by Macy's but a third party seller. Buyer beware!
Response from 14 Karat Home Team
We apologize for not meeting your expectations. We rigorously maintain our product quality and are committed to resolving your issue for a better experience. Please contact us through Macy's Messages or at after-sale1@karathome.com so we can assist you further. Thank you for your feedback and understanding.
Chairs as described
These leather chairs were great for our office. They were as described online. They were easy to put together and are comfortable.