Action 4-Loop Crash Out Track with Toy Car
Product Details
Web ID: 188016595 days ago
Received Free ProductNo
Does not function consistently!!!!!
Just bought for my 5 year old. So far just like others have stated, most cars don't make a full loop. Very disappointing. Quality of products have declined significantly over the past 2 years. So far for our purchases this isn't the only track that does not function well. All tracks that we have function poorly.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
Consumer Services4 days ago
We're so sorry to hear about the disappointing experience you've had with your latest Hot Wheels purchases. We stand behind our products and would like the chance to assist. Please give Consumer Support a call at 800-524-8697 Mon.-Fri., 9am-6pm ET for help.
5 days ago
from Fairhaven, MA
Received Free ProductNo
Disappointed
I bought this for Christmas for my boys who love cars and tracks. Easy assembly. 4 D batteries isn't the best. It worked for the car that came with it and that's it. After a couple hours and a whole bunch of cars later it stopped working and maybe 2 cars out of all their cars works. So I bought "track cars" but they didnt work either. Now not even the car that came with it works. I have to figure out how to take it apart because I am returning it but can't do so assembled. My boys and I are so disappointed! I wish I read the reviews before buying this!
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
Mattel Consumer Services5 days ago
Sorry to hear this! For assistance, please contact our Consumer Services team. They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
9 days ago
Received Free ProductNo
Horrible toy don't buy it!
Bought this for Christmas for my son and none of the cars it came with will even make the 1st loop, seems impossible that it would or could even make the 4loops, bought multiple different 1:64 cars and track cars and even hott wheel cars and none of them can make it around the first or second loop. This is the worst toy for hott wheels. Too many loops, and the rotary isn't strong enough to project the cars fast enough to make all these loops even the first one is troubling to the point where this toy is trash. If u want a hott wheels track better to get one that doesn't have loops like this or only has one because this is a waste of ur money. Now I'm out the money and have all these cars that don't work for it. It's trash!
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
Mattel Consumer Services8 days ago
We're sorry to hear this. Please don't hesitate to reach out to our Customer Service Team at 800-524-8697, Mon.- Fri., 9am - 6pm EST if you ever experience any quality issues.
10 days ago
from Vantaa, Finland
Received Free ProductNo
The car doesn't go through all the loops
We bought this toy as a Christmas present for our child, who had eagerly waited for it for two months. Unfortunately, it only worked for about 10 minutes before the cars stopped completing the entire track. Initially, we suspected an issue with the batteries, even though we were using brand-new ones from a well-known, reputable brand. We replaced them with another set of fresh, high-quality batteries, but the problem persisted. We tried around 20 different Hot Wheels cars and even measured the current at the battery pack, which remained stable at over 6V, as expected. This leads us to believe that the issue lies with the motor or the internal mechanism, which appears to be poorly designed or made with subpar materials. Given the high price of this toy, we expected much better quality. Unfortunately, this experience has left us extremely disappointed with the Hot Wheels brand.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
Mattel Consumer Services9 days ago
Sorry to hear this! For assistance, please contact our Consumer Services team. They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
11 days ago
from Milton, On
Received Free ProductNo
Terrible! Booster stopped working
Bought it for my son in November 2024 less than a month later the booster is not strong enough! Changed batteries 3 times already and still not working!! I do not recommend at all!
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
Consumer Services10 days ago
Please give Consumer Support a call at 800-524-8697 Mon.-Fri., 9am-6pm ET for help.
11 days ago
from Australia
Received Free ProductNo
Don't buy
Bought this for my son and it worked for a couple of days with the car that came with it, now not even that car works. Have tried many different cars, even ones that are suggested on here and nothing else works. Waste of money and lack of customer service had lead me to never purchasing tracks like this again. You dropped the ball Mattel
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
Consumer Services10 days ago
We apologize for the frustration that this has caused! Please give Consumer Support a call at 800-524-8697 Mon.-Fri., 9am-6pm ET for help.
12 days ago
from Ohio
Received Free ProductNo
This Track Doesn't Work
Can't find any cars that will work on the track. We have tried multiple styles and packs. Nothing makes it around the track. Kind of a terrible design if the product doesn't work...I wonder what cars they tested this with?
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
Consumer Services10 days ago
Please give Consumer Support a call at 800-524-8697 Mon.-Fri., 9am-6pm ET for help.
14 days ago
Received Free ProductNo
2 quick fixes
It's a great track once you resolve two issues. 1. The top loop of the track vibrates when in use and makes cars flip out. *FIX* Put something heavy on the support stand, and it stops the vibration. 2. EVERYONE wants to know which cars will work. *FIX* Most of the cars you have will work if you put some sort of lubricant on the axles. You can use WD-40 or similar spray oils or if you're concerned about fingers in mouths use cooking oil. Remember some will end up on the track at first so wipe it up with cloth. I hope this helps and have fun!
Customer review from shop.mattel.com / fisher-price.mattel.com