IT CosmeticsCC+ Cream with SPF 50+

Response from itcosmetics.com

Hello MKC NC! Thank you for your review for the CC+ Cream Full-Coverage Foundation with SPF 50. We are happy to hear that you found our foundation to be very good. We are sorry to learn that you chose a color that is too light. We apologize that you encountered this issue and want to help. We recommend you use our Try IT On tool which will allow you to virtually apply the shades to see how they will look when worn. You can access the tool using this link https://tinyurl.com/24fuw98y. You can also visit stores where you can view as well as try the shades and our Beauty Advisor will be happy to assist you. To locate your nearest authorized retailer, please use this link https://tinyurl.com/y3unm86c. We hope this is helpful! We thank you for your feedback.

Response from itcosmetics.com

Hello there! Thank you for your review for our CC+ Cream Full-Coverage Foundation with SPF 50. We are sorry to hear that you found our foundation was not effective in its coverage, too expensive and you do not want to join a subscription. This is not the experience we want our IT Family to have. We apologize that you encountered these issues. You mentioned that you may need a lighter shade and we want to help. We recommend you use our Try IT On tool which will allow you to virtually apply the shades to see how they will look when worn. You can access the tool using this link https://tinyurl.com/24fuw98y. You can also visit stores where you can view as well as try the shades and our Beauty Advisor will be happy to assist you. To locate your nearest authorized retailer, please use this link https://tinyurl.com/y3unm86c. We hope this is helpful! We thank you for your feedback.

Response from itcosmetics.com

Hi there! We appreciate you taking the time to post your comments on our CC+ Cream Full-Coverage Foundation with SPF 50+! We are so sorry to hear the shade you chose is to dark. We certainly understand how important IT is to wear the correct shade and you wanting to return your product. We are happy to advise we will gladly accept the return of any product purchased from our website, itcosmetics.com, within 30 days of the order date. Please use this link https://tinyurl.com/25qu9tu3 and follow the steps to complete your return. We would also love to suggest our Try IT On tool which will allow you to virtually apply any shade of any product, available on our website, to view how IT will appear when worn. To access this tool, please use this link https://tinyurl.com/29ozlns9. You can also visit in store where you can view and try the shades in person. This link https://tinyurl.com/y3unm86c will aid you in locating your nearest authorized retailer. We hope this information is helpful!

Response from itcosmetics.com

Hi there! We are so sorry to hear the suggested shade for your CC+ Cream Full-Coverage Foundation with SPF 50+ is incorrect. We would be happy to assist you with selecting a shade and would also love to suggest our Try IT On tool which will allow you to virtually apply any shade, available on our website, to view how IT will appear when worn. Please use this link https://tinyurl.com/29ozlns9 to access the tool. We certainly understand how important IT is to wear the correct shade and we completely understand how frustrating this can be. We would love to help! We would like to speak with you directly about your experience. We respectfully request you call our Customer Service at 1-800-356-5120 anytime Monday-Saturday 9:00 A.M.-5:00 P.M. EST. Please provide the agent answering your call with this case number 44534962. We look forward to speaking with you!

Response from itcosmetics.com

Hello there! Thank you for your review for our CC+ Cream Full-Coverage Foundation with SPF 50. We are delighted to hear that you found our foundation amazing. We are sorry to hear that you have used this product for years and the pumps are terrible and a hit or miss. We apologize that you encountered this issue. This is not the kind of experience we want our loyal customers to have. If you ever have any issues with our pumps, we kindly ask you to contact us and we will help you with this. You can call us at our Customer Service at 1-800-356-5120 anytime Monday-Saturday 9:00 A.M.-5:00 P.M. EST. We look forward to hearing from you. We truly appreciate you reaching out about it, and we’ll be sure to share your feedback with our team as we know how important this is. We thank you for your feedback.