Product details
Web ID: 17160622Discover more options
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390 reviews
KR44
9 days agoBEWARE Formula Change
Great product completely ruined by formula change. Smells terrible and makes skin feel stiff. Was a 10/10, now a 0
Customer review from jackblack
Response from jackblack
Marketing9 days ago
Hi there, We’re so sorry to hear you’re having an issue with your Double-Duty, and we truly appreciate you flagging this for us. Our Quality team has been looking into what may be causing this, and your experience can really help us continue that fact-finding. When you have a moment, could you please email us directly at CustomerService@getjackblack.com if you haven’t already? If you still have the bottle, our team will send you a prepaid shipping label so we can take a closer look, and we’ll be happy to work with you on a refund if you purchase on GetJackBlack.com or exchange for a different product if you purchased at a retailer. Thank you so much for your patience and for helping us get to the bottom of this. We really appreciate it.
DisappointedCustomer
9 days agoNew formula is TERRIBLE
I've been using this product for years, and just bought a new (large) bottle because I use it every day and didn't want to run out. What a mistake! The smell is totally different, and very unpleasant and chemical. My eyes immediately started burning and watering after I put it on, which has never happened before. I thought it must have been a bad bottle, until I checked the back and realized that the formula had been changed without any warning. I didn't think to check reviews because of my history with the product, but now I wish I had. What a waste of money - time to find a new moisturizer, sadly.
Customer review from jackblack
Response from jackblack
Marketing10 days ago
Hi there, We’re so sorry to hear you’re having an issue with your Double-Duty, and we truly appreciate you flagging this for us. Our Quality team has been looking into what may be causing this, and your experience can really help us continue that fact-finding. When you have a moment, could you please email us directly at CustomerService@getjackblack.com if you haven’t already? If you still have the bottle, our team will send you a prepaid shipping label so we can take a closer look, and we’ll be happy to work with you on a refund if you purchase on GetJackBlack.com or exchange for a different product if you purchased at a retailer. Thank you so much for your patience and for helping us get to the bottom of this. We really appreciate it.
External reviewer
14 days agoUsed to be great, smells awful now
I bought a bottle of this and really liked it. When I ran out, I bought the same bottle but it had a really putrid, sour smell to it. I thought it might be the specific bottle I got, so I bought a second one...equally stinky. Something about it smells almost like bug spray or paint thinner. It's a distinct sour, putrid smell. Not sure what happened, but this stuff smells awful. I wish I'd have seen the reviews earlier. This lotion isn't cheap, and good face lotion is hard to come by. Not sure what changed, but don't change something good. The other products I have from JB - face wash, beard oil, balms, etc. - are all really nice. Something about this lotion, though, just smells terrible.
Customer review from jackblack
Response from jackblack
Marketing15 days ago
Hi there, We’re so sorry to hear you’re having an issue with your Double-Duty, and we truly appreciate you flagging this for us. Our Quality team has been looking into what may be causing this, and your experience can really help us continue that fact-finding. When you have a moment, could you please email us directly at CustomerService@getjackblack.com if you haven’t already? If you still have the bottle, our team will send you a prepaid shipping label so we can take a closer look, and we’ll be happy to work with you on a refund if you purchase on GetJackBlack.com or exchange for a different product if you purchased at a retailer. Thank you so much for your patience and for helping us get to the bottom of this. We really appreciate it.
patpat
20 days agoQuality is bad with new Formula
New formula is terrible - the consitency is very runny and liquidy and oily. No longer a thicker creme. I've been using this product for 10 years atleast and its sad that I need to find an alternative.
Customer review from jackblack
Response from jackblack
Marketing21 days ago
Hi there, We’re so sorry to hear you’re having an issue with your Double-Duty, and we truly appreciate you flagging this for us. Our Quality team has been looking into what may be causing this, and your experience can really help us continue that fact-finding. When you have a moment, could you please email us directly at CustomerService@getjackblack.com if you haven’t already? If you still have the bottle, our team will send you a prepaid shipping label so we can take a closer look, and we’ll be happy to work with you on a refund if you purchase on GetJackBlack.com or exchange for a different product if you purchased at a retailer. Thank you so much for your patience and for helping us get to the bottom of this. We really appreciate it.
Carlost
1 month agoNew formula alert!!! Horrible smell
I opened a brand new 16oz bottle this morning to apply after my shower. I didn't notice it at first but there was this stale, mildew smell that has not left my nose for the last two hours. On top of that the ingredients have changed! Be warned that this product will irritate your eyes and will cause your eyes to burn. How does a company ruin such a great product.
Customer review from jackblack
Response from jackblack
Marketing1 month ago
Hi Carlos, We’re so sorry to hear you’re having an issue with your Double-Duty, and we truly appreciate you flagging this for us. Our Quality team has been looking into what may be causing this, and your experience can really help us continue that fact-finding. When you have a moment, could you please email us directly at CustomerService@getjackblack.com if you haven’t already? If you still have the bottle, our team will send you a prepaid shipping label so we can take a closer look, and we’ll be happy to work with you on a refund if you purchase on GetJackBlack.com or exchange for a different product if you purchased at a retailer. Thank you so much for your patience and for helping us get to the bottom of this. We really appreciate it.
Chanman
1 month agoHorrible Smell
The smell is terrible. Must have changed formula?
Customer review from jackblack
Response from jackblack
Marketing1 month ago
Hi Chanman, We’re so sorry to hear you’re having an issue with your Double-Duty, and we truly appreciate you flagging this for us. Our Quality team has been looking into what may be causing this, and your experience can really help us continue that fact-finding. When you have a moment, could you please email us directly at CustomerService@getjackblack.com if you haven’t already? If you still have the bottle, our team will send you a prepaid shipping label so we can take a closer look, and we’ll be happy to work with you on a refund if you purchase on GetJackBlack.com or exchange for a different product if you purchased at a retailer. Thank you so much for your patience and for helping us get to the bottom of this. We really appreciate it.
DisappointedCanoe
1 month agoDries down to mildew smell - so gross!!
New formulation smells awful - it dries down to a mildew scent that is disgusting
Customer review from jackblack
Response from jackblack
Marketing1 month ago
Hi there, We’re so sorry to hear you’re having an issue with your Double-Duty, and we truly appreciate you flagging this for us. Our Quality team has been looking into what may be causing this, and your experience can really help us continue that fact-finding. When you have a moment, could you please email us directly at CustomerService@getjackblack.com if you haven’t already? If you still have the bottle, our team will send you a prepaid shipping label so we can take a closer look, and we’ll be happy to work with you on a refund if you purchase on GetJackBlack.com or exchange for a different product if you purchased at a retailer. Thank you so much for your patience and for helping us get to the bottom of this. We really appreciate it.
On average, customers rate the Heavy/light of this item as Light.
Heavy/light
Winter hydration
Nice for husband
On average, customers rate the Heavy/light of this item as Light.
Heavy/light
Recommends this product