Tune 230 True Wireless In-Ear Noise Cancelling Bluetooth Headphones
Product details
Web ID: 14510884Abysmal Reliability
I bought a pair of these 11/2024. By 05/2025 I had issues with the devices registering as being in the charging dock - they would continue playing in the pod and would never turn off. After cleaning and factory resetting, same problems. I sent them back for a warranty replacement. The warranty replacement had issues that have been mentioned in many reviews: one of the ear buds would not hold a charge and would die after a few minutes. They agreed to send me a “comparable” product instead. The comparable product was a pair of Tune Flexes that has similar charging issues already. Read the reviews. These are a serious gamble and I’d wager that other JBL headphones are also not worth the risk of buying. These sorts of problems are not simply lemons - this is a systematic hardware issue.
Customer review from jbl.com
Response from jbl.com
Thank you for bringing this to our attention. We'd like to know more about the issues that you're experiencing with your JBL Tune Flex. Please contact our customer support.
Great earbuds but charging issues
Left earbud works perfectly but the right one just stopped working and even when I charge it it only works for a minute before it stops working
Customer review from jbl.com
Response from jbl.com
We're here to help with your JBL Tune 230NC TWS. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. Charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. Please ensure the pins are dried before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.
Poor battery life
Poor battery life. Did ok while new, but after awhile, both earbuds last about 30 min. Would not recommend. Sound is great as all JBL products I have had.
Customer review from jbl.com
Fantastic pods for a fantastic price
The ear pods are amazing and the sound is excellent, great value for money
Customer review from jbl.com
Very pleased with product
Received as a gift very pleased with them. They don't cut out all the noise but pretty much of the noise . Love the design value for money
Customer review from jbl.com
Bought for my daughter just wearing to and from school instead of her over ears. Decent quality for the price.
Customer review from jbl.com
Not reliable long term
I bought two pairs of these (one for me and one as a present) and experienced exactly the same problem with both. The headphones worked perfectly and then after a few months, the left earphone disconnected completely and wouldn’t play music or charge. I’ve tried repairing them, cleaning out the port, etc but nothing has worked. From a quick google search, it appears this is a common problem. It’s a shame as when they work, these were a really good product - very comfortable and the sound cancellation was great. However, just not reliable long term.
Customer review from jbl.com
Response from jbl.com
Thank you for your review. If you are in need of any support, we welcome you to contact our JBL Customer Support team: https://support.jbl.com/gb/en/
Not worth buying
Not happy I want to return them worst pair of earphones iv ever Brought there not noise counseling there rubbish u can't walk away from your phone as u can't be heard
Customer review from jbl.com
Response from jbl.com
Thank you for your review. I am very sorry you have experienced this with one of our products. If you are in need of any support, we welcome you to contact our JBL Customer Support team: https://support.jbl.com/gb/en/