Kirstin Recliner
Offers & perks
Product details
Web ID: 105598709 reviews
Not sure
For some reason one side is clunking and is sagging bad the other side is perfect. Trying to see if we can exchange for the same one but without issues?
Customer review from ashleyfurnitureus.com
Too expensive for quality
Too much for them quality. 2 months old and foam is breaking down in footrest. Was told normal for this to happen. Said dont put my feet on footrest, just rest your legs there and feet over end!!!
Customer review from ashleyfurnitureus.com
Horrible material
The material quality is horrible. We have the couch and two chairs and every single seat has changed color and become thin to the point one is ripping.
Customer review from ashleyfurnitureus.com
Stuffed with Cheap Batting
This chair is pretty, but not sturdy. I've had it only 3 months and the padding in the arms are packing down and losing their shape. I can now feel the wood frame. And in the footrest too.
Response from JLA Home
Dear Paula, Thank you for sharing your concern with us. I have relayed your valuable feedback to our design team and see how we can make improvements continuously. Please kindly note all furniture comes with a 1-year limited warranty. For any questions or further assistance, please contact our customer service at 866-456-8852 or email: jlacs@jlahome.com. We are always here to help and improve your experience with our products.
Don't buy this chair
Bought 2 of these chairs. They look great and are comfortable until they break. First chair broke the first time someone reclined. The second chair broke after using a few weeks. They fell apart in different ways too. Save yourself a headache and buy something else.
Response from JLA Home
Hello Barbara, Thank you for your feedback. We are sorry to hear of the issues you are having with the Kirstin Recliners you purchased at Macy's. We do our very best to manufacture great quality products to ensure the satisfaction for all customers and have taken your feedback into consideration. If you are interested in pursuing this matter further, you may send your concerns to JLAHome at jlacs@jlahome.com and we will see what we can do to help rectify this matter. If you do choose to contact JLAHome, please be sure to mention this review and provide a copy of the original purchase receipt or order confirmation; as well as photos at the time of your request. Again, your feedback is very much appreciated!
nice sage color comfortable
I really like this chair, comfortable high back so I can rest my head, lays way back, the color is more a sage than I blue just what I wanted, I was worried that it might be to blue or grey,
Response from JLA Home
Hello Judith, Thank you for your feedback! We are pleased to hear you are satisfied with the Kirstin Recliner you purchased at Macy's! We take great pride in both our products and customer service and are happy to hear that our customers recognize these efforts! Again, your feedback is very much appreciated!
Good looking recliner.
We purchased this recliner to match our green mist sectional for the TV room. As the previous reviewers stated, it is not blue, but more of a green/sage muted color; very pretty and faithful to the online pictures. It was easy to assemble for two people. It's sturdy, very soft fabric, and great quality. Since this recliner does not have a lever, it's quite difficult to recline yourself. I'm 5'4," and I really have to give it my all each time I want to recline. I'm dropping a star for this reason. Aside from that, it's a very good looking and elegant piece of furniture.
Recommends this product
Beautiful and well made chair
This small scale recliner is beautiful and well constructed. The fabric is very soft, almost like flannel. The photographed color is accurate off white, pale bluish/green and grey. The description calls it blue but it is really more blue-green. Assembled easily. Taking off one point for the fact that the push on the arm reclining mechanism is a bit stiff as I purchased it for my elderly mom. I'm hoping it gets a little easier with use.