Fresh Prep Slicer/Shredder Attachment KSMVSA
Product details
Web ID: 45606291,369 reviews
It's horrible
my old shredder was on it's last legs so I got this. Was trying to shred some cheese. It got all gummed up in it. When I finally got it to shred I couldn't get the attachment out of the casing! I am not happy at all. The old attachment worked perfectly!! Sending this one back.
Customer review from Kitchen Aid
Response from Kitchen Aid
Dear Kat, Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Fresh Prep Attachment. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#356929360 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you. Review Team
not good
HUGE disappointment, shredded items clog up inside cone. now the feed tube came off the attachment housing only used it three times, hand washed it after use and cursed it every time, I wish i never bought it.,
Customer review from Kitchen Aid
Response from Kitchen Aid
Dear unhappy, Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Fresh Prep Attachment. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#356172260 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you. Review Team
Not what i expected
It works ok on drier vegetables but anything soft like Zucchini and beetroot and it just turns to mush and clogs up the barrel, then you spend more time unclogging it and getting it clean than you do shredding. I think a redesign of the position of the barrel might help.
Customer review from kitchenaid.com.au
Response from kitchenaid.com.au
We’re really sorry to hear the Fresh Prep Slicer & Shredder Attachment isn't living up to your expectations. The machine should have no trouble handling zucchini, so something doesn’t sound quite right. 🧐 Please give our Customer Service Team a call at 1800 990 990. They’re ready to help troubleshoot and get things sorted for you. We hear you loud and clear, and we’ve passed your feedback on to our product team—your insights are incredibly valuable as we continue to improve.
Great Slicer and Shredder
Easy to use and produces great outcomes and also easy to clean and use.
Recommends this product
Customer review from kitchenaid.com.au
Expectations met and exceeded!
So pleased we got this attachment. We ‘ummed’ and ‘ Ahmed’ about getting it and the bit the bullet and have not looked back. Quick , easy and a bit of fun.
Recommends this product
Customer review from kitchenaid.com.au
Not good enough
It definitely made grading and slicing quicker. I think it worked better if you were using frozen cheese instead of just refrigerated cheese. When I would slice cheddar, it would come up under the blade a lot my main problem with this product was that the clear portion where you fed the food through broke off from the white portion of the product, which holds the blades. I owned the product for six months. It broke when I was washing it and putting it into the drying rack. It wasn’t like I had dropped it or anything. That’s not a well-made product.
Customer review from Kitchen Aid
Response from Kitchen Aid
Dear Disappointed, Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Fresh Prep Attachment. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#355053007 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you. Review Team
Could be great
This could be a great product. Unfortunately, the plastic feeder tube broke almost immediately which really impairs the effectiveness of this attachment. I'm not willing to buy a whole set again to replace the plastic piece. KitchenAid, judging from the reviews, I am not the only one who has this problem. Please offer a replacement for the feeder tube. It's impractical to buy a complete set when the only thing required is the tube. Thank you.
Customer review from kitchenaid.com
Broke after 4 months
After the first month maybe 3rd use the chute broke off the body, I glued it back on myself. About 2 weeks ago the lock for the blades broke, I feel like it's always breaking.
Customer review from Kitchen Aid
Response from Kitchen Aid
Dear CiCi95, Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Fresh Prep Attachment. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#354393744 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you. Review Team