Doesn’t last, sadly
After two years, the bowl is no longer freezing the ice cream. I used it successfully a bunch of times and now it’s not working. There is no damage that I can see, and I hear liquid in the bowl when I shake it. My freezer is -5°F. I called KitchenAid and they said I needed a new one, but didn’t offer any reason for it not working, nor any guidance on how to keep this from happening again.
Customer review from Kitchen Aid
Response from Kitchen Aid
Dear PA-Dad, Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Ice Cream Maker Attachment. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID #378027329 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you. Review Team
Works great but zero instructions
This is a great attachment to add to my Kitchenaid collection and works a treat, if not more efficiently than I expected. My only complaint is that it comes with ZERO instructions other than how to fit the attachment to the mixer. The bowl has to be pre-frozen (which I learned from some self-research after opening the box and finding no information) and I still have no idea how long it needs to be pre-chilled to be effective so I have just been defaulting to leaving it in the freezer overnight, which means there is some forethought needed. This is not a tool that supports spontaneity in the kitchen. I would have expected a small booklet with some basic usage instructions/guidance and maybe some standard recipes or ideas to get people inspired. Overall a good investment but lacks in the 'customer experience' department.
Recommends this product
Customer review from kitchenaid.com.au
Great addition
I bought this to replace an older stand alone icecream maker. I love that it only takes up the space of a bowl. It was easy to fit and churned the ice cream efficiently. Have used it every week.
Recommends this product
Customer review from kitchenaid.com.au
Must have for summer
Easy to assemble and perfectly smooth ice cream. We keep the bowl in the freezer at all time so that it's ready for when we get the ice cream craving. With coeliac in the family we can ensure gluten free supply of ice cream anytime we want!
Recommends this product
Customer review from kitchenaid.com.au
wonderful Icecream churn
I bought the new mixer and ice cream bowl. I have used the ice cream churn 3 times and am loving it. Makes great ice cream.
Customer review from kitchenaid.com.au
Icecream creations
The Kitchen Aid icecream attachment bowl is the best icecream maker. Ive made some of the most delicious icecream from the Kitchen Aid recipes. A delicious decadent chocolate mud icecream, dairy free lychee and coconut sorbet and vanilla bean icecream 🍦
Recommends this product
Customer review from kitchenaid.com.au
Not worth it!!!
This is a terrible attachment. Does not work right, plastic parts.
Customer review from Kitchen Aid
Response from Kitchen Aid
Dear Kni7024, Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Ice Cream Maker Attachment. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID #377241487 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you. Review Team
DO NOT BUY! BUYER BEWARE!
Broke after one single use....Went to use it a 2nd time and saw that all the blue liquid managed to come out and then solidify leaving me with a mess to clean. Followed the cleaning instructions and everything.
Customer review from Kitchen Aid
Response from Kitchen Aid
Dear Alex M., Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Ice Cream Maker Attachment. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID #379140877 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you. Review Team