BW311050 Savoy Electric Kettle
Product details
Web ID: 640244218 reviews
Rusts within a few months
This kettle rusted within a few months even though I drain the water out after each use. See photos. Can you replace it for me with a better quality kettle?
Customer review from krupsusa.com
Response from krupsusa.com
Hello Nabraham, Thank you for your review and for bringing this to our attention. We are very sorry to learn about your experience with this kettle. For assistance, please contact our customer service team directly through our website at https://www.krupsusa.com/consumer-services/Contact-us or by phone at 1-800-526-5377. We sincerely apologize for the inconvenience, and we look forward to assisting you.
Krups is Failing in Product manufacturing
Krups name does not hold up! Loud Pops light explosive sound during boiling. Returned 2x Krups to fix or refund. Going to donate to Goodwill. Unacceptable product. Krups will not refund or replace product under warranty.
Response from KRUPS Expert
Hello Stacey, thank you for your feedback. We are so sorry to hear that you have been experiencing difficulties with your Kettle. At KRUPS, every detail is important to us and we apologize for missing the mark. We would like to hear more about your experience and try to make this right. Please contact our customer service team directly through our website at https://www.krupsusa.com/consumer-services/Contact-us or by phone at 1-800-526-5377. We truly apologize for any inconvenience that may have caused.
Do not like the design.
Previously had a Krups and it was perfect. Do not like this new design. Looks and feels cheaper, did not appear well made, and the button on the top is terrible. Right out of the box it took 2 or 3 presses to get it open. Sending it back for something else.
Disappointed
Has a lid that’s not working properly. Lid only opens after many attempts. Very unhappy with this purchase,
I love everything about it.
I bought this about four days ago and it’s a great product. I use it for about everything especially for tea.
Recommends this product
Customer review from bloomingdales.com
Simple and functional
Boiling water for tea, jello, cereals, or anything else should not be complicated. This electric kettle does it much easier than putting water into a pot and boiling on the stove! Autoshut off, and viewing the water level through the back window, plus the front filter all make it better. And the stainless steel is clean and adds no taste.
Recommends this product
Customer review from bloomingdales.com
i would buy again.
i really appreciate its so nice and easy to used and easy to boiled a water i like it more and i want this to my mother in law i know she want this one..i thank you guy that you give me this i really like it.
Customer review from krupsusa.com
So easy to use
After using this the KRUPS 1.7 L Savoy Kettle, I will not go back to a stovetop teakettle. The Savoy Kettle is so easy to use, I fill it with water, put it on the base, turn it on, select the temp I want and wait just a few minutes for the hot water. I love being able to select different temperatures for the water. With a stovetop teakettle, I just guessed if the water was hot enough by the steam coming out. No more, I can select a temperature and it heats perfectly to that temperature. It is so easy to pour, no spilling and splashing like my old teakettle. The Savoy Kettle design is nice enough to leave it out on the counter or it fits easily under the cabinet. It is easy to clean which is great. Before I received this product, I had never even thought about an electric kettle and now I am wondering why I waited so long to use one. My family loves this kettle and I will definitely recommend this to all my family and friends.
Customer review from krupsusa.com