Nesting dishes
Poor packaging
Good quality and fun
Lovely color. Very useful and easy to store.
Arrived with broken plates
Purchased for delivery and it arrived with broken plates. Was a Christmas gift. Plan to return and have now reordered for pick up at the store. The product looks good. The dishes were not proper packed for shipping. I plan to inspect the dishes when they arrive for pick-up. Disappointed that Lennox did not package the dishes with more padding. Not made to be shipped. See other reviews that have been posted since Black Friday.
Recommends this product
Broken on arrival
There were no packing materials! Lenox bowls and plates arrived broken into sharp pieces.
Response from Macy's
We strive to ensure that all our products are packed securely to prevent damage during shipping. It seems we fell short in this instance, and appreciate your bringing it to our attention. To make this right, we would be happy to send a replacement. Please email us at info@lenox.com and include your shipping information.
Expensive and cheaply made
I bought 2 sets of these and when I received them 1 bowl was broken. I was issued a refund but the second set I was hand washing the bowl and it hit a mug that was in the sink and a big chunk came out the side. Oh well lesson learned. I’m sticking to my Fiesta ware. More durable.
Response from Macy's
We sincerely apologize for the issues you have experienced with our product. Please reach out to us at info@lenox.com for a replacement, if you have not returned the item. We pride ourselves in delivering only quality items and we are very sorry we fell short here. We look forward to earning back your trust.
Not packaged well
plates were broken on arrival.. multiple plates. there needs to be better packing to prevent this
Response from Macy's
We always aim to pack our products securely to prevent any damage during shipping. It looks like we missed the mark this time, and we're really sorry about that. Thanks for letting us know.
To make things right, we'd be happy to send you a replacement. Please email us at info@lenox.com with your shipping information and we will gladly replace it for you!
Broken Dishes and a Cut Finger. Thanks a lot!
Although the exterior box was not damaged, two of the bowls were in pieces because one of the interior boxes was not packaged correctly. So now I have a partial set of dishes and a cut finger.
Response from Macy's
We are extremely sorry that you have had to face such difficulties, problems such as this are rare and we would love to make this right. Please contact our Customer Service Department via email at info@lenox.com We will be happy to discuss the issue with you and come up with a solution at your earliest convenience.
delivered in broken pieces
They are beautiful pieces in general, but a little heavy for me. The problem is a delivery issue. Delivery-date had been changed 3 times and at last they were delivered in broken pieces. Dear Macy’s, please change the delivery company.