Lewis Dining Chair
Product details
Web ID: 2181600Very nice piece of furniture
This is an amazing piece of furniture. Much bigger than I thought for a dining chair. Very comfortable though. When arrived take like 15 minutes to assembly (and I’m not a handy person). The material seems pretty, the color is very nice and looks durable. I definitely recommend it.
Customer review from influenster.com
Comfy and elegant
“Love the Garbo dining room chair in beige! The color is a nice neutral that works with pretty much any decor. It’s sturdy, comfy, and has a modern vibe that makes my dining space look more put together. I chose against putting it in my dining room because it was too elegant for my space so I added to my sun room which added to the style. The cushioning is firm but still cozy enough to sit in for a while. Great chair overall—super happy with it!”
Customer review from influenster.com
Sent 2 chairs w/out any legs
I ordered 2 of the Lewis Dining chairs in the Beige color. Unfortunately they shipped me the seats for the 2 chairs, but none of the legs. I attempted to get the legs shipped out to me, but was told that it would probably be easier to ship those 2 chairs back, and do an entire re-order. Given the size of the chairs (and the tremendous amount of shipping tape needed), this was a bit of a hassle for me to repackage everything up. I liked the look of the chairs and they seemed solid and well built, and I probably would have kept them. Not sure if I'm going to reorder, as I don't want to encounter the same ordeal again.
Response from JLA Home
Dear Customer, thank you for reaching out about the missing legs for your Lewis Dining Chairs in Beige. We sincerely apologize for the inconvenience this has caused you. We understand that you liked the look and quality of the chairs, and we'd hate for this experience to deter you from giving them another chance. To rectify the situation and ensure your satisfaction , we recommend contacting our customer service team at 866-456-8852 or jlacs@jlahome.com. We're available Monday through Friday, 7:00 am to 3:30 pm (PST). They can explore options for replacement or refund based on our return policy. We appreciate your patience and understanding. Thank you for choosing Macys.
Terrible Construction! Leg Cracked Never Sat In It
Terrible Construction. Leg Broke Off, Prior to Anyone Sitting in the Chair!
Response from JLA Home
Dear Will, thank you for reaching out regarding your experience with our chair. We're genuinely sorry for the issues you've faced and understand your frustration. We take pride in selecting high-quality materials for durability and comfort, including hardwoods, plywood, birch legs with an espresso finish, polyester fabric, and high-density foam cushioning. To ensure proper assembly, please refer to the provided manual and tighten all fasteners securely. Your feedback is valuable to us as we strive to improve our products and services.
Worse quality
Response from JLA Home
Dear Viyan, thank you for bringing this to our attention. Customer satisfaction is our top priority. We strive to provide excellent customer service in a timely manner, and we apologize that this item did not meet your expectations. We make every effort to manufacture high-quality products to ensure satisfaction for all our customers, and we have taken your feedback into consideration. Thank you, and we wish you a great rest of your day.
Material
I bought the Gray ones couple of years ago and they are great and decided to get the cream color as well. What a mistake. The cream color fabric is nothing like the gray. The fabric is so light weight that you could see the inside foam and could get snagged very very easily. Returned as soon as I unboxed it.
Response from JLA Home
Dear klara, Thank you for bringing this to our attention. Customer satisfaction is our top priority. We strive to provide excellent customer service in a timely manner, and we are sorry this item did not meet your expectations. We do our very best to manufacture great quality products to ensure satisfaction for all customers and have taken your feedback into consideration. Thank you and have a great rest of your day.
Nice chair
Perfect for my space
Looks great
I ordered two of the grey chairs for our bedroom. The color is just what I needed, grayest brown. It matches my accent wall perfectly. I gavea the rating because the chairs are very uncomfortable and not easy to put together. On each chair, one leg did not fit exactly right for the opening. My husband ended up having to use the hammer to get them in. Otherwise, I could have assembled alone. If you are after looks and not comfort, this chair will work for you.
Response from JLA Home
Dear Customer, Thank you so much for taking the time to leave an excellent review. We appreciate your time and your business. Let us know if there is anything you need.