Madison ParkFraser Reversible Printed Microfiber Seersucker 3-Pc. Quilt Set, Full/Queen

Response from Macy's

Dear customer, thank you for sharing your feedback. We’re sorry to hear that the material didn’t meet your expectations. Due to its ultra-lightweight construction (85gsm), the quilt may feel thinner or stiffer compared to traditional cotton options, especially before the first few washes. To help enhance the softness and overall feel, we recommend washing it in cold water on a gentle cycle and drying on low heat in a large-capacity dryer. This can help release the texture and improve comfort over time. Your comments are truly appreciated and have been shared with our product team for further consideration.

Response from Macy's

Dear Customer, we're sorry to hear about the fading issue with your Fraser quilt set. Microfiber is known for its lightweight, soft, and wrinkle-resistant properties, making it a budget-friendly bedding option. However, some microfiber materials may be more prone to fading. We understand your disappointment, especially since returning the item has been challenging. Our customer service team is ready to assist you further. They can help with replacements, refunds, or suggest alternative quilt set options. Additionally, they will investigate the cause of the fading issue to improve our product selection. Please contact our customer service team at 866-456-8852 or jlacs@jlahome.com. We're available Monday through Friday, 7:00 am to 3:30 pm (PST). Your satisfaction is important to us, and we're committed to resolving this issue for you.