Madison ParkParker Plush Microlight Down Alternative 3-Pc. Comforter Set, King/Cal King

Response from Macy's

Dear Customer,

We appreciate you sharing your experience with the Madison Park Parker Comforter Set.

We are sincerely sorry to hear that the comforter you received looks nothing like the luxurious photos online. We completely understand the frustration of expecting a plush, elegant centerpiece for your bedroom and instead finding "furry balls" and a lack of softness. It is a major letdown when the texture of a product—which is its main selling point—fails to meet your expectations right out of the box. We apologize for the disappointment and for the feeling that the product was misrepresented.

You deserve a bed that looks and feels exactly as promised, and we want to help you decide on your next steps for a return or a possible fix.

Response from Macy's

Dear Customer, thank you for your feedback. We’re sorry to hear that the Madison Park Parker 3-Pc. Comforter Set did not meet your expectations. This comforter set is designed to offer everyday comfort with a lightweight feel and a versatile, easy-care construction, but we understand how disappointing it can be when it feels thinner than expected or doesn’t provide the coverage you were hoping for. While the simple, streamlined design is intended to complement a range of bedroom styles, we know that preferences for thickness and drape vary from person to person, and variations in mattress depth and bedding style can also affect how far the comforter drapes over the sides. Your comments are very important to us, and we’ll be sure to share them with our product and quality teams as we continue working to improve the overall product experience.