Madison Park SignatureSplendor Cotton 6-Pc. Bath Towel Set
Limited-Time Special
$128.00 (20% off)$160.00
Color:Blue
Size:Bath Towel Set
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Product details
Web ID: 10578966Complete the room
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44 reviews
J
2 months agoVerified PurchaserYes
So heavy and thick, wish I never bought them
These are so thick, my washer and dryer cant even handle them. Not even soft or comfy. They are more like rugs. If I didn't already wash them, I would be returning them.
Helpful?
Response from Macy's
JLA Home2 months ago
Dear Customer, thank you for your feedback. We’re sorry to hear that the Madison Park Signature Splendor Cotton 6-Pc. Bath Towel Set did not meet your expectations. This set is designed with thick, highly absorbent cotton to provide a plush, spa-like feel; however, we understand that the heavier weight and texture may not be ideal for all washers, dryers, or personal preferences. For further assistance with your return, we kindly recommend contacting Macy's Customer Service directly at 888-822-6229.
James
2 months agoDisappointed
We bought two sets of these towels. One of the towels literally fell apart at the seams after the first washing. We returned it and order another set. A hand towel fell apart at the seams in that set after the second washing. At this price point you would expect a higher level of quality. These are extremely disappointing. I would strongly recommend against buying these. There are much better options at more reasonable prices.
Helpful?
Response from Macy's
JLA Home2 months ago
Dear Customer,
We are truly sorry and highly concerned to hear about the devastating quality issues you have experienced with the Madison Park Signature Splendor Cotton 6-Pc. Bath Towel Set.
We certainly understand your immense frustration that, after purchasing two sets, you repeatedly had towels literally fall apart at the seams after only the first or second washing. This rapid deterioration in quality is completely unacceptable, especially given the price point of these towels. We sincerely apologize that this product failed to meet basic standards of durability and led to such an extremely disappointing experience.
Thank you for providing this candid feedback on the poor construction and quality control. We hope you can secure a refund and find a set of bath towels that offers the higher level of quality and lasting value you deserve.
Blondie
4 months agoVerified PurchaserYes
Got towels???
The most plush towels I’ve ever used. Super absorbent and luxurious.
Helpful?
CHRIS
5 months ago from Phoenix Arizona
Verified PurchaserYes
Love these Towel sets!
Excellent high quality towels ! Recipient was very pleased!!
Recommends this product
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MER1
5 months ago from California
Pass
Thought these would be plush and luxurious, long lasting towels. Especially due to the cost. Hate them. Much too thick. Who would think that’s possible. But I cannot even grasp in my hand to dry off. They are too stiff and thick to use. Also way too much lint. 2 stars because the color is nice. That’s the only positive. Going to donate them.
Helpful?
Response from Macy's
JLA Home5 months ago
Dear Customer, we’re sorry to hear the Madison Park Signature Splendor Cotton 6-Piece Bath Towel Set did not meet your expectations. While these towels are designed to be thick and plush for a spa-like feel, we understand that the density may feel too heavy or stiff for some preferences, especially when drying. Lint shedding can also occur during the first several washes, though it typically lessens over time. We truly appreciate your feedback.
Tony
7 months agoVerified PurchaserYes
Anonymous
Great quality
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Kate
12 months agoVerified PurchaserYes
Lost
It's lost in the mail
Helpful?
Response from Macy's
JLA Home12 months ago
Hi Kate, we apologize for any inconvenience this may have caused. This is not the level of service we aim to provide, and we sincerely apologize for the frustration you experienced. Your feedback is invaluable, and we will work to improve our processes to prevent similar issues in the future. If you need further assistance, please contact us at 866-456-8852 or jlacs@jlahome.com.Thank you for bringing this to our attention.
On average, customers rate the Soft/textured of this item as Textured.
Soft/textured
Towels
Does not look like color in picture. Grey looks almost white, not a light grey.
On average, customers rate the Soft/textured of this item as Textured.
Soft/textured
Response from Macy's
Dear Customer,
We appreciate you sharing your experience with the Madison Park Signature Splendor Cotton 6-Pc. Bath Towel Set.
We are sincerely sorry that the quality of your purchase was a disappointment. We completely understand the frustration of ordering what should be a "signature" luxury set, only to have it fall so far short of your expectations that you felt the need to return it the very next day. It is a major letdown when the value doesn't match the price tag, and we apologize for the inconvenience of the extra trip back to the store.