Splendor Cotton 6-Pc. Bath Towel Set
Product details
Web ID: 10578966Ratings & Reviews
10 customer images
Disappointed
We bought two sets of these towels. One of the towels literally fell apart at the seams after the first washing. We returned it and order another set. A hand towel fell apart at the seams in that set after the second washing. At this price point you would expect a higher level of quality. These are extremely disappointing. I would strongly recommend against buying these. There are much better options at more reasonable prices.
Response from Macy's
Dear Customer,
We are truly sorry and highly concerned to hear about the devastating quality issues you have experienced with the Madison Park Signature Splendor Cotton 6-Pc. Bath Towel Set.
We certainly understand your immense frustration that, after purchasing two sets, you repeatedly had towels literally fall apart at the seams after only the first or second washing. This rapid deterioration in quality is completely unacceptable, especially given the price point of these towels. We sincerely apologize that this product failed to meet basic standards of durability and led to such an extremely disappointing experience.
Thank you for providing this candid feedback on the poor construction and quality control. We hope you can secure a refund and find a set of bath towels that offers the higher level of quality and lasting value you deserve.
Got towels???
The most plush towels I’ve ever used. Super absorbent and luxurious.
Love these Towel sets!
Excellent high quality towels ! Recipient was very pleased!!
Recommends this product
Pass
Thought these would be plush and luxurious, long lasting towels. Especially due to the cost. Hate them. Much too thick. Who would think that’s possible. But I cannot even grasp in my hand to dry off. They are too stiff and thick to use. Also way too much lint. 2 stars because the color is nice. That’s the only positive. Going to donate them.
Response from Macy's
Dear Customer, we’re sorry to hear the Madison Park Signature Splendor Cotton 6-Piece Bath Towel Set did not meet your expectations. While these towels are designed to be thick and plush for a spa-like feel, we understand that the density may feel too heavy or stiff for some preferences, especially when drying. Lint shedding can also occur during the first several washes, though it typically lessens over time. We truly appreciate your feedback.
Anonymous
Great quality
Lost
It's lost in the mail
Response from Macy's
Hi Kate, we apologize for any inconvenience this may have caused. This is not the level of service we aim to provide, and we sincerely apologize for the frustration you experienced. Your feedback is invaluable, and we will work to improve our processes to prevent similar issues in the future. If you need further assistance, please contact us at 866-456-8852 or jlacs@jlahome.com.Thank you for bringing this to our attention.
Thick and Luxurious
These towels are so thick and luxurious. They are the perfect replacement for our previous bath towels.
Recommends this product
Very absorbent but way too thick
These towels are super soft, absorbent and the bath towel is a nice nice. However, they are SO THICK! I thought I would like it because it would feel luxurious but I don’t. The hand towels are so thick they don’t fit in my towel ring. The bath towel is so thick and heavy it falls off the towel hook. I would not purchase.
Customer review from influenster.com