Tuscany 3-Pc. Quilt Set, Full/Queen
Product details
Web ID: 8023229Just what I wanted!!!
I was waking up sweating this Summer even though my AC was on. I knew I needed to get a Summer quilt. Went to my go to MACYS and found this classy simple quilt in Ivory. I love that the matching shams came with it. It looks and feels amazing!!!
Weird particle sewn into quilt
I’ve purchased this particular Madison quilt before (I have one on all my beds). They are true to size and I love how soft they are. They are well made and wash/dry nicely. However, there’s an issue with this one that I purchased at Macy’s. There’s something hard sewn into the quilt that appears to be a twig or something hard like that (I hope it’s not a bug). It can’t be removed as it is in between the material and sewn into the pattern. Unfortunately, I didn’t notice it until I put it on the bed and I was smoothing it out and felt the hard lump, I had to flip it over to the other side so it’s not as noticeable. I would have given it 5 stars if it wasn’t for the weird particle sewn into the quilt. I’m hoping Macy’s reads this and contacts me to see what can be done assuming that I can’t return the quilt after it’s been opened.
Response from JLA Home
Dear Customer,
Thank you for taking the time to share your feedback and for being a loyal customer of the Madison Park quilt collection. We're truly sorry to hear about the unusual issue you've encountered with your recent purchase from Macy's. We understand how disappointing it must be to find a hard object sewn into the quilt, especially given your previous positive experiences with this product.
Please know that this is not reflective of the quality standards we uphold, and we take matters like this seriously. Since the purchase was made through Macy's, we recommend reaching out to their customer service team directly at 1-888-822-6229 to report the issue and explore options for a return or replacement, even if the item has been opened. Most retailers will make accommodations for product defects of this nature.
Excellent choice
Great quality.
Recommends this product
Have not received it yet so I cannot review
Taking forever to receive if I ever get it
Response from JLA Home
Dear Sharon-
We’re truly sorry to hear that your order never arrived and the inconvenience this has caused. We understand how frustrating this must have been. Since your order was placed through Macy's, we recommend contacting Macy’s customer service at 1-800-289-6229 Monday - Sunday, 8am - 10pm ET or visit their website for assistance with locating your order. We sincerely apologize for the delay and appreciate your understanding.
spots on pillow sham
i was so excited, put the quilt on my bed. It was perfect! Then when i put the second sham on, right away i saw a few spots. Can’t tell if it’s a defect and there are darker threads in between the material. I plan to thouroughy check the quilt, the other sham is fine.
Response from JLA Home
Thank you for your feedback, Laura. We’re glad to hear you loved the quilt, but we're sorry to hear about the spots on the sham. Since we don’t handle returns directly, we recommend reaching out to Macy’s for assistance. You can contact their customer service at 1-800-289-6229—they’re available daily from 10 AM to 10 PM ET. They’ll be happy to help with your return or exchange if needed.
3-of all cotton quilt
i bought it as a gift to my nephew and his wife
Recommends this product
Lovely quilt
Very nice quilt! Wasn't sure about the fabric or design. I wanted something lighter weight for summer and this works well. The design enhances the look. Washed up well and covers more then some for a full-queen.
Recommends this product
I would have liked a brighter green, more like seaglass.
Customer review from ashleyfurnitureus.com