Dream Science 3" Memory Foam Mattress Topper, Created for Macy's
Product Details
Web ID: 5990338Does not inflate completely-likely why its on sale
I ordered this mattress pad and followed the instructions to leave it out on a flat surface (the floor) and allow it to expand for at least 48 hours. It has now been 4 days and there are still divots in different spots on the topper that will not inflate and are permanent indents. We have always slept with a memory foam and used different brands that never had issues with inflating after being left out after opening. Would not buy again.
Worst Purchase Ever at Macy's
I've been a 30 year Macy's customer, and this by far has been the worst purchase ever. When my husband and I rolled out the topper on our mattress, the foam was all scrunched up, with four deep creases caused by packaging, that looked like rolling waves. We tried for 3 days to let breath, smooth it over, and stretch it out to no avail. I had to return it. I sadly, am now a skeptical customer for all Macy's products. I was really saddened and disappointed with this item, given the glowing reviews and high ratings.
Response from The Macy's Team
Dear Valued Customer, Thank you for your business over the years, we are so sorry to hear about your disappointment with your Martha Stewart Collection 3" Memory Foam Mattress Topper. We do our best to ensure that all of our products meet the Macy’s standard and that our customers are happy with their purchases.