Ella JayneMemory Fiber Luxurious Mesh Gusseted Any Position Pillow, Standard

Response from Macy's

Thank you for sharing your feedback. We’re sorry to hear that the Memory Fiber Luxurious Mesh Gusseted Pillow didn’t meet your expectations. Choosing the right pillow for your personal sleep style can be difficult at times and what sounds like happened here. This pillow is intentionally designed with a medium density fill to provide balanced support and comfort for a wide range of sleep positions.

It may feel softer than a traditional firm pillow, but that’s by design. The memory fiber is meant to contour gently to the head and neck rather than feel rigid or firm. For those seeking firmer, more elevated support, our Side/Back Sleeper models would be a better fit.

This pillow performs as described and continues to receive positive reviews from customers who prefer a plush, adaptable sleep experience

Response from Macy's

Thank you for your review. The Memory Fiber Luxurious Mesh Gusseted Any Position Pillow is designed with a softer down-alternative fill that contours to the head and neck. This gives it a plush, sink-in feel rather than the rigid resistance of a firm pillow. Many customers who prefer a softer, more adaptive sleep surface find this style ideal.

If your preference is for a pillow that holds its shape and offers firmer lift, one of our firm density or extra-firm gusseted pillows would be a better match. The pillow you received is functioning as intended, the key is selecting the right firmness level for your sleep style.

Response from Macy's

Thank you for your feedback. However, I believe there is a misunderstanding. The shell itself is truly 100% cotton. The polyester portions are the mesh gusset and the piping. This is also verified if you read the Care/Law Tag. This is explained here as well. I do apologize for the confusion but the shell is 100% cotton as advertised.