Wish It Wasn't Broken
Super cute; unfortunately will be returning since it arrived broken ... It didn't break during shipping; it had to have been broken when it was packed. "0" stars on quality control
Response from Macy's
Hi Missy,
We’re so sorry to hear that your 18" Retro C9 Bulb Tree arrived broken. That’s certainly not the experience we want for our customers. We appreciate you bringing this to our attention and will be sharing your feedback with our team. Please reach out to our customer service team at customerservice@mrchristmas.com with your order receipt and a photo of the tree, and we’ll be happy to arrange a replacement for you.
Thank you.
Star Broken on Top
The tree itself was very nice but I received it broken, the star on top was broken. Very disappointing and out of stock now.
Disappointed
Tree came with the star and some bulbs broken off. Poorly packaged. Not the shippers fault. Obviously was a return that shouldn't have been sold. No longer available for replacement. So disappointed.
Response from Macy's
Hi Nancy,
We’re so sorry to hear this and completely understand your disappointment. Receiving a damaged item especially one that’s no longer available.
Please reach out to us at customerservice@mrchristmas.com with your order details and photos of the damage, and our team will be happy to review the situation and see what we can do to help make this right. Thank you for bringing this to our attention.
So pretty I bought two!
I had been looking all over for this tree. I was so happy when I found it at Macy’s. The experience was great. I received it before Christmas. And the curbside pick up was effortless.
Recommends this product
Pretty but cheap
I want to love this but it was poorly made. I think I received someone else’s return because the star was broken off and it was clearly super glued back together.
Response from Macy's
Hi Krystal,
We’re so sorry to hear about the C9 tree you received. That’s certainly not the experience we want for our customers. Please send a photo of the tree along with your order receipt to customerservice@mrchristmas.com, and we’ll be happy to arrange a replacement for you. Thanks