Animated Train Around the Tree
Product details
Web ID: 239636157 reviews
Great idea, poor design!
Great idea, however design and manufacturing was poor. The clamp that attaches the track to the tree is very difficult to get tight on an artificial tree I may be able to modify it so it would make it more stable. The black track that the train runs on does not fit inside the support base, in fact it won't lay flat on a table or floor so there is a lot of up and down motion to the track as the train moves. Between the loose clamp and the misfitting track it is very unstable. The good news it does go around the tree and the kids really think it's fun but it has to be monitored closely by adults or it no doubt would fall off the track.
Customer review from mrchristmas
Response from mrchristmas
Hi sorry to hear about the troubles with this one. If you do need to return the item or experience other issues with it please contact us at customerservice@mrchristmas.com
Pleased but not satisfied
The train mounts easily to our Christmas tree and it looks great. The problem is that the train track does not fit well on the platform and tends to get loose. This makes the train unsteady.
Customer review from mrchristmas
Response from mrchristmas
Hi Andrew, thank you for your feedback. It could be possible you need a replacement piece that fits better. I will reach out to you for your order information so we can make this request. Alternatively we can also set up a return for you if you wish. Thanks
Love this Train!
Just got this train to go around our main Christmas tree and we love it! It’s stable and was easy to put together! It’s a great addition to our Christmas tree creating more holiday magic that Mr Christmas creates for everyone!
Recommends this product
Customer review from mrchristmas
Horrible manufacturing - does not work!
Awful! The black track doesn’t fit the white supporting track, the arms do not line up to the fasteners to hold the track in place. The pieces of both tracks don’t stay together, the ‘merry Christmas’ is rubbing off the train.. we sent an hour getting it all set up only to find the pieces don’t fit. I wasn’t expecting a high quality trai. But did expect that it would actually function. So frustrated and disappointed. Mr Christmas used to have really cool items.
Customer review from mrchristmas
Response from mrchristmas
Hi we are so sorry to hear about the issues you are having with this train set. Please contact our team at customerservice@mrchristmas.com and we can set up a warranty replacement for you for this item. We are happy to help solve any issues like this. Thanks
Waste of Money
I bought this last year and was excited to be able to finally use it. The tracks don’t fit in the holder meaning the train is unstable as it goes around. To add to this the tree attachment is also unstable, therefore the train fell and broke within 10 seconds of its use and is unable to be repaired because it’s only held together by plastic that snapped. Complete waste of money.
Customer review from mrchristmas
Response from mrchristmas
We do apologize for the issues you were having with this train set. Please note, the train wheels are designed to be placed on the edge of the track. Also the clamp can be adjusted to be tighter around the tree. I will be reaching out to you so we can offer you replacement parts to get your train back up and running again. Thank you!
TAZ
I ordered this after Christmas last year to replace my previous train and opened it this year. Unfortunately the train engine will not run while the sound is on and the inside track is to small to fit in the main track. I am extremely disappointed.
Customer review from mrchristmas
Train set
This is awesome little train set. Wish they sold extra pieces I like a least two more cargo..but this is very nice it stays on the tracks.
Customer review from mrchristmas