Nari 89" Fabric Tufted Estate Sofa - Custom Colors, Created for Macy's
Product Details
Web ID: 4473382I've had this for about 6 years now and it's still going strong! The fabric pills so I'd choose a different fabric next time around but the frame and constructions has held up very well.
Comfortable and great quality sofa
You will not regret this purchase. It is comfortable, has great support and is stylish
Lack of Professionalism
I ordered the estate sofa (12/29/18), was scheduled for delivery today (2/12/19). The two delivery men were extremely lazy and claimed they couldn’t fit the sofa through the entrance of my apartment. They successfully got the sofa in through the front door of the house. Both the door of my apartment and the door to the entrance of the house are the same size. If this sofa can not enter through a standard size door, the salesperson that took my order over the phone should have made that clear. If the sofa did actually fit through the door, then the delivery men were just plain lazy and shame on Macy’s for hiring lazy employees. I’ve called Macy’s four times to express my disappointment and have been disconnected despite the fact that I was polite. After waiting six weeks for my sofa and clearing the space for it in my living room, I am left with noting to sit on. Macy’s you have completely disappointed me, rest assured that you have lost a valuable customer.
Response from The Macy's Team
Dear Valued Customer: Thank you for your feedback on the Nari Fabric Sofa you purchased. We apologize for the poor experience with the delivery service. Please send an email to MCHDCustomerResolution@macys.com with your order details so that we can research your order. We look forward to serving you. Sincerely, Macy’s Customer Service
Stylish and comfortable
I really love the look of this sofa. I special ordered it in Smokey and the color is a perfect neutral for my space. The mid century styling is not overpowering and I think it would fit well in any fairly contemporary room. It’s not a super deep or cushy sofa, but that’s what I wanted. I’m not very tall and a lot of sofas leave my legs hanging. The cushions are firm but I’ve read they’ll soften up after a while. I do find it comfortable to lie on and watch tv. If you are, hmm how to put it, wide, it might feel narrow. But it’s very long and one can rally stretch out.
Very happy with this couch
Very happy with this purchase. Couch has a nice mid century look with the wooden legs, fabric is nice and comfortable and the couch has a narrow profile overall which makes it a perfect fit for tight spaces!
Beware of true colors
Saw this sofa in showroom in different color. We purchased online with associates assistance in color Urban. The color online shows gray. This sofa in Urban is no where near gray. It is brownish with grayish undertones. If you want gray - keep looking. The color is nice and will keep as I am re-upholstery chairs in the same room. The lines of the sofa are gorgeous, the seat is firm which I was looking for. Just don't trust the online color representation!
Great Purchase!
We bought this sofa in 'Smokey' special order color so we did have to wait a while.It was worth the wait!! It is a bit firm but really comfortable! This sofa is longer than a standard sofa . My husband loves that this is the first sofa that he can lay on and actually have room to stretch out! Its got clean lines and a inviting warm look to it.It seems to be well made!
I really like it
Its a nice sofa, very comfortable. I purchased the Zest. It looked more gold to me online then the more lemon color that I received. I would recommend to order a swatch in advance. I have purchased other furniture online from Macys and the color was more true to the picture than the Zest sofa.