Neptune's Ocean Discovery Jumper™
Product details
Web ID: 18076186Ratings & Reviews
12 customer images
Breaks
My son has loved this item. Recently, I know he's at the end limits for this item, he's 13 months, 30 inches, 24.5 lbs. Yesterday he was bouncing and the next thing I see, he's about sitting sideways on the ground. The piece on the bottom snapped. The turtle piece shorted out within the first 3 months and the company lacked when it came to replacing although they advertise replacement warranty for parts. Throwing out. Very disappointing.
Customer review from kidsii.com
Response from kidsii.com
Thank you for communicating your concern with the Activity Jumper. We want to continue the conversation and provide direct support. Please call us at 800-230-8190, Monday through Friday, from 9 AM to 5 PM EST.
Neptune bouncy
My Granddaughter received this as a gift. She is 7 1/2 months old. She has been using this bouncy for 3 months. She loves it. She is teething and she scrapped the paint off the octopus with her teeth. There should not be paint on any child's toy.
Customer review from kidsii.com
Response from kidsii.com
Thanks for connecting with us! We're sorry to hear about your concern with our Discovery Jumper. Safety is our foremost priority. The support team is eager to help. Please call us at 800-230-8190 Monday through Friday, 9 AM to 5 PM EST.
HORRIBLE!
We received this jumper as a gift for our baby shower, our son has now used it ONE TIME and the strap snapped and he got hurt. We are NOT happy with this at all.
Customer review from kidsii.com
Response from kidsii.com
Our team always wants to be helpful! We value feedback and are sorry to learn that your experience with the Neptune's Ocean Discovery Jumper was unsatisfactory. So that we may assist you as quickly as possible, please give us a call at 800-230-8190 Monday-Friday, 9 am - 5 pm EST.
Careful how you clean it...
I received this as a gift. I took off the white straps near the base to take it off and clean it (what you would think would be a common way to clean it). I have now been advised to not use it any more since that part I removed was "pre-assembled." I could see if I ripped off glue from the product base, but this was a simple threading/weaving through the base of the product. I was not given any suggestions other than to basically scrap the item. Very disappointed because my son absolutely loved this.
Customer review from kidsii.com
Response from kidsii.com
Thank you for sharing your feedback about Neptune's Ocean Discovery Jumper. We truly value insights from parents like you. To better understand your comments and offer the support you need, please feel free to reach out to our team directly at 800-230-8190, available Monday through Friday from 9 a.m. to 5 p.m. EST. We look forward to assisting you!
Just no
Had this less then 8 months and it snapped at the base. My poor baby was practically upside down in the seat.
Customer review from kidsii.com
Response from kidsii.com
We value feedback and are sorry to learn that your experience with the Neptune's Ocean Discovery Jumper was unsatisfactory. Our team always wants to be helpful! So that we may assist you as quickly as possible, please give us a call at 800-230-8190 Monday-Friday, 9 am - 5 pm EST
Endless Entertainment
This Jumper has been amazing. The way baby sits in it, if appropriate height, there isn't risk to joints for jumping. Baby also loves going side to side. It's been amazing watching his hand mobility and coordination improve over the months. he first used the stars to pull in order to turn until he figured out how to do it on his own. The stars and the blue kelp(? the feature on top of the 3 legs) are great points to loop those silicone strings that connect to other toys like teethers or crinkle books without worry it will hit the ground.. and that has also helped teach him from the stars how to pull the rope up to get a toy that went over the edge, or from the blue toppers to reach and pull towards him. all the toys that came with the activity center have been great, he rotates and plays with them for quite a bit of time without getting bored. Very happy with this activity center.
Recommends this product
Customer review from kidsii.com
Strap ripped.
We received this as a gift and it worked great for a little while but my baby was bouncing in it and the fabric strap ripped and he fell bumping his head. He’s only 17 pounds per his last visit with the doctor so still under the max weight. We are disappointed and dissatisfied with this product.
Customer review from kidsii.com
Response from kidsii.com
Thanks for connecting with us! We're sorry to hear about your concern with our jumper. Safety is our foremost priority. The support team is eager to help. Please call us at 800-230-8190 Monday through Friday, 9 AM to 5 PM EST.
Be careful of babies grabbing the spring area
Bought March 2023, grandson loves it, can't use anymore, finger got penched with the springs, he weight's about 27lb's and likes reaching over and grabbing. Even though the spring area is covered, it still caught his fingers and hurt him, he was 8 month old at the time of incident
Customer review from kidsii.com
Response from kidsii.com
Your input means a great deal to us. Thank you for sharing these concerns about the [jumper. Our product specialists are eager to learn more and offer support. Call us at 800-230-8190, Monday through Friday, from 9 AM to 5 PM EST.